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Overview

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The sample Document intelligence flow for the Identity document, available as part of the Loan onboarding app, includes three steps: Extraction step, Supporting information step, and Verification step. The single document view's user interface contains Learn more links for each step, providing more information.

Extraction

This process step enables you to extract data from the identity document using the Identity document reader model. For more information, go to ID reader prebuilt model.

The extracted step status is based on the thresholds of the following two confidence scores:

  • Success confidence score, configured to 0.99.

  • Failure confidence score, configured to 0.20.

The process checks the following:

  • If the extracted confidence score of the collection type attribute (US driver licenses, US Social Security cards, or US green cards) is below the success confidence threshold, then the extraction step status fails.

  • Else, continue to check whether all the confidence scores of the extracted attributes are above or equal to the success confidence threshold:

    • If yes, then the extraction step succeeds.

    • If all the confidence scores of the extracted attributes are below or equal to the failure confidence threshold:

      • If yes, then the extraction step fails. 

      • Else, the extraction is unclear.

Supporting information

Supporting information denotes additional information added as part of a step in the document automation flow on top of the extracted output. This data can be useful for the agent verification process or future process use, such as sending the information to a third party for additional business needs. In the sample Identification workflow, the credit score attribute is added as supporting information on top of the identification extract attributes.

Verification

The steps determine whether the document is an identity document by checking the confidence score of the document number.

  • If the confidence score is above 0.9, then the step succeeds.

  • If the confidence score is below 0.8, then the step fails.

  • Else, the step status is unclear, and requires a manual check.

The pipeline status recommendation is based only on the Validation step status.

See also