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Dynamics 365 for Outlook support

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This topic contains links to information about the supported software requirements for Microsoft Dynamics 365 for Outlook.

Important

For Dynamics 365 for Customer Engagement applications, we recommend using the latest version and service pack (SP) for all required components, such as Windows Server, SQL Server, Microsoft Office, Internet Explorer, and Microsoft Exchange Server. In some cases, there might be a delay between the availability of a component update and support for the update in Customer Engagement applications. However, you should always apply the latest update for Dynamics 365 for Customer Engagement to fully support the latest version of a required component.

For up-to-date compatibility information about Dynamics 365, see Compatibility with Microsoft Dynamics CRM 2016.

For up-to-date compatibility information about CRM 2015, see Compatibility with Microsoft Dynamics CRM 2015.

For up-to-date compatibility information about CRM 2013, see Compatibility with Microsoft Dynamics CRM 2013.

Note

Supported configurations and requirements for Dynamics 365 features are listed throughout our documentation. Specific configurations not documented should be considered unsupported.

Microsoft Office

For versions of Microsoft Office that are supported for Dynamics 365 for Outlook, see Microsoft Dynamics 365 for Outlook software requirements.

Microsoft Windows

For versions of Microsoft Windowsthat are supported for Dynamics 365 for Outlook, see Microsoft Dynamics 365 for Outlook software requirements.

Find users that are using the Outlook COM add-in in your environment

If you are not sure which users are accessing the add-in, you can use Advanced Find to query Mailboxes entity. This will identify the users currently configured to use Outlook COM add-in.

The advanced find query on mailboxes should filter on whether the mailbox has Microsoft Dynamics 365 for Outlook as the synchronization method for Incoming email or Outgoing email or Appointments, Contacts, and Tasks. Subsequently, you should filter out Owning User (User), if it contains data and if the Access Mode is not configured to Support User or Delegated Admin.

  1. On the command bar, the select Advanced Find button Advanced find button..

  2. The screenshot illustrates the filter criteria.

    Filter criteria.

See Also

Microsoft Dynamics 365 for Outlook hardware requirements