Improve agent productivity in timeline

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Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Apr 7, 2023

Business value

New timeline enhancements help agents improve productivity and save time when they help customers by making it easier to capture notes and view content.

Feature details

Enhancements to the Dynamics 365 timeline control enable agents to:

  • Choose a timeline layout between roomy and cozy.
  • Copy a note using the copy-to-clipboard command.
  • See consolidated inline images and files in the notes.

See also

Use timeline (docs)