Empower frontline workers

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Important

This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Service technicians and frontline workers are the essence of any field service organization. They’re at the vanguard of providing excellent customer service by fixing the customers' issues. It's critical that frontline workers have the best digital tools that enable them to engage with their peers, with the back office, and with customers while staying on top of their field duties.

Empowering technicians and frontline workers to perform better service and achieve high first-time fix rates is a core objective of Field Service.

The mobile application gets the following enhancements as part of 2023 release wave 1:

  • Several enhancements in the performance, offline sync, and device memory usage of the app.
  • Ability to easily switch tenants if the user has app access across multiple tenants.
  • Simplified and more intuitive sync status user experience in the app header and the sync status page.
  • Ability to attach multiple images at once to an inspection on Android devices.