Optimize service operations

Important

This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Field Service empowers users to smoothly navigate service processes with seamless workflows and experiences. Simplified workflows mean service managers can manage work orders even easier, and make sure frontline workers successfully meet customer requirements on time.

The 2023 release wave 1 features help increase service manager productivity, improvements in maintaining assets and spaces, and new capabilities to support service delivery by vendors, especially in the field of facilities management.