Resource scheduling

Important

This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Resource management and scheduling optimization are at the heart of field service management. Resource scheduling enables service organizations to triage the unscheduled work orders and cases efficiently and schedule the nearest eligible technicians to deliver service to their customers. The schedule board offers scheduling capabilities for dispatchers, project managers, and resource managers in different views (hours, days, weeks, months, maps, list, and more), and extensibility capabilities for partners to tailor functionality to their needs.

In this release wave, the user option to revert to the legacy experience of the schedule board is removed.