What's new and planned for Dynamics 365 Customer Insights
This topic lists features that are planned to release from October 2023 through March 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Revolutionize how your business users interact with data leading to increased productivity with copilot and AI innovation.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Receive task assistance from copilot based on docs | Admins, makers, marketers, or analysts, automatically |
Oct 13, 2023 |
- |
Real-time data processing
Meet your customers where they are by capturing, updating, and harmonizing data in real time.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Seamlessly onboard customer data from your Delta Lake with no data integration | Admins, makers, marketers, or analysts, automatically |
Oct 12, 2023 |
Mar 29, 2024 |
| Improved accuracy of the deduplication process | Admins, makers, marketers, or analysts, automatically | - |
Oct 5, 2023 |
Unify sales and marketing
Build customer loyalty with a unified platform and ambient insights that unify sales and marketing.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Leverage customer insights in other business applications | Admins, makers, marketers, or analysts, automatically |
Dec 2, 2023 |
Feb 22, 2024 |
| Personalize customer experiences using calculated metrics | Admins, makers, marketers, or analysts, automatically | - |
Dec 15, 2023 |
| Share customer profiles and insights with Azure Synapse Link for Dataverse | Admins, makers, marketers, or analysts, automatically | - |
Feb 23, 2024 |
- You are able to opt into some features as part of early access on July 31, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.