Follow up on emails using recommended actions

Enabled for Public preview Early access General availability
Users, automatically - Jul 31, 2023 Oct 20, 2023

Business value

Currently, sellers have to keep track of their email conversations. They have to meticulously recall and note action items and ensure to set a due date and take tasks to completion. The tasks could be as simple as setting up a follow-up meeting to as complex as revising quotes after talking to all stakeholders and could take a few minutes to a few days to complete.

With this enhancement, the system monitors and identifies action items from email conversations and populates them within the Up-Next widget for easy reference. The system also sends reminders to complete the task, thus reducing notetaking and the risk of missing tasks.

Feature details

With this feature, sellers will be able to:

  • View suggestions to create follow-up tasks based on the content in an incoming email in Dynamics 365.
  • View the follow-up tasks in the Copilot pane.
  • Get reminders to complete tasks.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • South America
  • Canada
  • India
  • Japan
  • France
  • Korea
  • China

See also

Show emails that are not replied (docs)