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Copilot and AI innovation

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enable frontline workers and service managers to create, view, and manage work orders using the power of generative AI. Copilot capabilities within the Microsoft 365 integrations and the Field Service core application support users with assisted work order creation, management, and scheduling recommendations, resulting in increased frontline productivity.