What's new and planned for Dynamics 365 Field Service
This topic lists features that are planned to release from October 2023 through March 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the next wave's release plans, go to 2024 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot in Field Service
Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Create work orders in Outlook using AI | Users by admins, makers, or analysts |
Aug 9, 2023 |
- |
Nov 15, 2023 |
| Customize work order views for Teams and Outlook | Users by admins, makers, or analysts | - | - |
Dec 5, 2023 |
| Get scheduling recommendations in the Outlook add-in | Users by admins, makers, or analysts |
Oct 13, 2023 |
- |
Nov 15, 2023 |
| Ask Copilot about work order information using natural language | Users by admins, makers, or analysts |
Dec 5, 2023 |
- | To be announced |
| Update work orders with Copilot in new mobile experience | Users by admins, makers, or analysts |
Dec 15, 2023 |
- | - |
| Summarize work orders with Copilot in new mobile experience | Users by admins, makers, or analysts |
Dec 15, 2023 |
- | - |
Empower frontline workers
Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Offline sync settings for frontline workers | Users by admins, makers, or analysts |
Nov 17, 2023 |
- |
Apr 1, 2024 |
| Compress image uploads from mobile devices | Users, automatically |
Aug 14, 2023 |
- |
Oct 2, 2023 |
| Configure list view in the new mobile experience | Users by admins, makers, or analysts |
Dec 4, 2023 |
- | To be announced |
| See bookings in agenda view in the new mobile experience | Users by admins, makers, or analysts |
Dec 4, 2023 |
- | - |
Microsoft 365 integrations for Field Service
Manage work orders for frontline workforce within Microsoft 365 apps.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Create lookup entries for work order fields | Admins, makers, marketers, or analysts, automatically |
Oct 9, 2023 |
- |
Dec 5, 2023 |
| Improved homepage in Microsoft Teams | Admins, makers, marketers, or analysts, automatically |
Oct 9, 2023 |
- |
Dec 5, 2023 |
| Customize the work order experience | Users by admins, makers, or analysts | - | - |
Dec 5, 2023 |
| Get technician scheduling suggestions in Teams | Users by admins, makers, or analysts |
Dec 5, 2023 |
- |
Dec 5, 2023 |
| Integrations with Microsoft 365 apps for existing Field Service customers | Users by admins, makers, or analysts |
Aug 9, 2023 |
- |
Dec 5, 2023 |
Optimize service operations
Dynamics 365 Field Service features allow admins and service managers to get tasks done quickly with new simplified workflows.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| New and improved work order experience | Users by admins, makers, or analysts |
Aug 9, 2023 |
- |
Nov 15, 2023 |
| Expedite service delivery with extended customer details | Users, automatically | - |
Jul 31, 2023 |
Oct 31, 2023 |
| Complete work orders based on status | Admins, makers, marketers, or analysts, automatically | - | - |
Dec 6, 2023 |
| Complete bookings while preserving end time | Users, automatically | - |
Jul 31, 2023 |
Oct 2, 2023 |
| Manage frontline worker certifications | Users, automatically | - |
Jul 31, 2023 |
Oct 31, 2023 |
| Integrate financial and inventory management | Users by admins, makers, or analysts |
Nov 15, 2023 |
- |
Apr 17, 2024 |
| Empower your workforce with mixed reality | Admins, makers, marketers, or analysts, automatically | - | - |
Nov 15, 2023 |
| Maintain customer facilities with enhanced capabilities | Users, automatically | - |
Jul 31, 2023 |
Oct 31, 2023 |
Resource scheduling
Dynamics 365 Field Service resource scheduling features include key enhancements on manual and automated scheduling.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Work hours calendar supports multiple recurrences | Users, automatically | - |
Jul 31, 2023 |
Oct 20, 2023 |
| Multi-day scheduling in Resource Scheduling Optimization | Users by admins, makers, or analysts |
Oct 2, 2023 |
- | - |
| Optimize schedule board navigation patterns | Users, automatically | - | - |
Mar 1, 2024 |
| Break down long-duration or complex requirements | Users by admins, makers, or analysts | - | - |
Dec 1, 2023 |
| Show bookings proportional to duration on multiday views | Users, automatically | - |
Jul 31, 2023 |
Oct 20, 2023 |
| Retire the legacy schedule board | Admins, makers, marketers, or analysts, automatically |
Aug 1, 2023 |
- |
Oct 20, 2023 |
| Single Resource Optimization considers new requirements | Users by admins, makers, or analysts | - | - |
Oct 20, 2023 |
- You are able to opt into some features as part of early access on July 31, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.