Expedite service delivery with extended customer details
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Jul 31, 2023 |
Oct 31, 2023 |
Business value
Capture manufacturer warranties, tag assets, and note location contact information to give frontline workers a comprehensive view of the asset they need to service, including where it is, if it's covered under warranty, and contacts where it's located.
Feature details
Improve your organization's ability to provide exceptional service to customers with extended customer information. By capturing manufacturer warranties, your frontline workers can provide service for covered assets without having to invoice the customer, streamlining the process for both parties. With the use of asset tags, you always know where assets are and can track down their comprehensive service history and manufacturer warranty coverage. By capturing location contact information and cost center information, your frontline workers will always know who to contact and how to bill for services rendered.
