Configure copilot features and customize settings
Important
This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Feb 28, 2024 |
Apr 2024 |
Business value
Copilot for Service gives your admins flexibility to enable and customize copilot features to best suit your agents' needs.
Feature details
Capabilities that will be available for admins through the Copilot for Service app include:
- Global admins can enable or disable Copilot features or provide access to these features to a specific set of users.
- Environment admins can enable or disable copilot features for each of their environments.
- Environment admins can customize CRM entities and define what fields can be edited.
Geographic areas
This feature will be released into the following Microsoft Azure geographic area:
- United States