Deploy agent-facing copilots in agent consoles, Teams, and custom websites
Important
This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Dec 1, 2023 |
Feb 1, 2024 |
Business value
Agent-facing copilots can be surfaced in a variety of apps and systems, ensuring that generative AI will fit into your existing processes.
Feature details
Agent-facing copilots can be embedded in agent consoles, Microsoft Teams, and on custom websites so answers are always at your fingertips:
- Deploy to various third-party (3P) CRMs, such as Salesforce, ServiceNow, Zendesk, and Genesys.
- Deploy to Microsoft Teams.
- Deploy to custom websites.
You can configure authentication in your copilots to verify the user's identity and keep your organizational data and information within your organization.
Geographic areas
This feature will be released into the following Microsoft Azure geographic area:
- United States