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Deploy Copilot for Service app to Outlook and Teams

  • Article

Important

This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Feb 28, 2024 Apr 2024

Business value

Global admins can deploy Copilot for Service in modern business apps to make it easier for agents to get the information they need, when they need it.

Feature details

  • A global admin can deploy the Copilot for Service app in the Microsoft admin center for both Outlook and Teams.
  • While deploying, the admin can specify the users who will have access to the app.
  • Once this app is deployed, Copilot for Service will be enabled in Outlook and Teams and can provide service-specific copilot capabilities.

Geographic areas

This feature will be released into the following Microsoft Azure geographic area:

  • United States

See also

Deploy Copilot for Service (docs)