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Use Microsoft Copilot directly in your existing CRM systems

  • Article

Important

This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts Dec 1, 2023 Feb 1, 2024

Business value

Use generative AI in your existing contact center to enhance service experiences and boost agent productivity.

Feature details

Copilot for Service includes Copilot for Microsoft 365 and extends your existing contact center with generative AI to enhance service experiences and boost agent productivity. Your agents can use natural language to ask questions to Copilot right on the side of your agent console or desktop.

Geographic areas

This feature will be released into the following Microsoft Azure geographic area:

  • United States

See also

Quickstart - create and deploy an agent-facing copilot (docs)