Generate custom responses and summaries in Outlook with AI
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | Apr 2024 |
Business value
Increase productivity with AI-generated summaries and responses in Outlook. Copilot can help draft email responses to customers to help ensure smooth communication flows.
Feature details
In busy times, crafting effective emails for customer communication can be a challenge, which can lead to reduced customer engagement and inefficiency. Copilot-assisted email responses can greatly assist dispatchers and service managers by overcoming these obstacles. Copilot can help create personalized, high-quality emails that cater to specific customer needs. It supports users in composing emails that are clear, concise, and engaging for their customers.
We’re excited to introduce two new email response prompts powered by Copilot: Schedule confirmation and Schedule proposal. Looking ahead, we aim to broaden these prompts to encompass additional options, such as requests for clarification, work order summaries or updates, and work order reports. Stay tuned for more ways on how Copilot can enhance your email communications.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Canada
- India
- Japan
- France
- Korea
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
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