Collaborate on work orders in Teams

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically - - Apr 2024

Business value

Preview Field Service work orders and create or edit work orders in Teams to eliminate the need for context switching and get rich content within the communication and collaboration flow.

Feature details

You get a preview of the work order in a Teams conversation when posting a link. Showing a link preview, also known as an unfurled link, eliminates the need to switch context between the chat conversation and the Field Service application. You can create and edit work orders in context, stay in your workflow, and save time. This feature also improves collaboration and increases productivity for frontline workers and managers, especially during critical moments that need immediate assistance and guidance.

Teams chat with Field Service work order link preview

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Canada
  • India
  • Japan
  • France
  • Korea