What's new and planned for Dynamics 365 Field Service
This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2023 release wave 2 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot in Field Service
Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Enhanced copilot experiences and customer controls | Admins, makers, marketers, or analysts, automatically | Jul 2024 | - | To be announced |
| Configure Copilot summaries in Field Service | Users by admins, makers, or analysts |
Apr 17, 2024 |
- | - |
| Enhance productivity with Copilot in Field Service | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 17, 2024 |
| Generate custom responses and summaries in Outlook with AI | Users by admins, makers, or analysts | - | - |
Apr 17, 2024 |
| Create and update work orders in Teams with Copilot | Users by admins, makers, or analysts | Aug 2024 | - | To be announced |
| Ask Copilot about work order information using natural language | Users by admins, makers, or analysts |
Dec 5, 2023 |
- |
Apr 22, 2024 |
| Get insights for technicians from Copilot | Users by admins, makers, or analysts | - | - |
Apr 17, 2024 |
Empower frontline workers
Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Use Remote Assist mixed reality annotations in Microsoft Teams | Users by admins, makers, or analysts |
Apr 17, 2024 |
- | To be announced |
| Offline sync settings for frontline workers | Users by admins, makers, or analysts |
Nov 17, 2023 |
- |
Apr 1, 2024 |
| Select table columns to include in mobile offline sync | Admins, makers, marketers, or analysts, automatically | Jun 2024 | - | To be announced |
| New and intuitive user experience for Field Service mobile | Users by admins, makers, or analysts |
Aug 9, 2023 |
- | Jul 2024 |
| See bookings in the agenda view in new mobile experience | Users by admins, makers, or analysts | - | - | Jul 2024 |
| Configure list view in the new mobile experience | Users by admins, makers, or analysts |
Dec 4, 2023 |
- | Jul 2024 |
| Get customer signoff with the improved signature control | Users by admins, makers, or analysts | - | - |
Apr 1, 2024 |
| Embedded guides in Field Service mobile | Users by admins, makers, or analysts |
Aug 9, 2023 |
- | Jul 2024 |
Microsoft 365 integrations for Field Service
Manage work orders for frontline workforce within Microsoft 365 apps.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Collaborate on work orders in Teams | Admins, makers, marketers, or analysts, automatically | - | - | May 2024 |
Optimize service operations
Dynamics 365 Field Service features allow admins and service managers to get tasks done quickly with new simplified workflows.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Integrate Field Service with Business Central | Users by admins, makers, or analysts | - | - |
Apr 1, 2024 |
| Improved license monitoring with enhanced reporting | Users by admins, makers, or analysts | - | - |
Apr 30, 2024 |
| Enable new work order experience by default for all organizations | Users, automatically | - |
Feb 5, 2024 |
Apr 1, 2024 |
| Integrate financial and inventory management | Users by admins, makers, or analysts |
Nov 15, 2023 |
- |
Apr 17, 2024 |
| Manage postal codes globally | Admins, makers, marketers, or analysts, automatically | - | - | Jun 2024 |
| Get updates when they are available | Users, automatically | - | - |
Apr 1, 2024 |
Resource scheduling
Dynamics 365 Field Service resource scheduling features include key enhancements on manual and automated scheduling.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Improve usability and performance of the schedule board | Users by admins, makers, or analysts | Jun 2024 | - | Jul 2024 |
| Manage crew membership on daily basis | Users, automatically | - | - | May 2024 |
- You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
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