What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2023 release wave 2 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Copilot in Field Service

Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.

Feature Enabled for Public preview Early access* General availability
Enhanced copilot experiences and customer controls Admins, makers, marketers, or analysts, automatically Jul 2024 - To be announced
Configure Copilot summaries in Field Service Users by admins, makers, or analysts Apr 2024 - -
Enhance productivity with Copilot in Field Service Admins, makers, marketers, or analysts, automatically - - Apr 2024
Generate custom responses and summaries in Outlook with AI Users by admins, makers, or analysts - - Apr 2024
Create and update work orders in Teams with Copilot Users by admins, makers, or analysts Aug 2024 - To be announced
Ask Copilot about work order information using natural language Users by admins, makers, or analysts Dec 5, 2023 - Apr 2024
Get insights for technicians from Copilot Users by admins, makers, or analysts - - Apr 2024

Empower frontline workers

Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.

Feature Enabled for Public preview Early access* General availability
Use Remote Assist mixed reality annotations in Microsoft Teams Users by admins, makers, or analysts Apr 2024 - To be announced
Offline sync settings for frontline workers Users by admins, makers, or analysts Nov 17, 2023 - Apr 2024
Select table columns to include in mobile offline sync Admins, makers, marketers, or analysts, automatically Jun 2024 - To be announced
New and intuitive user experience for Field Service mobile Users by admins, makers, or analysts Aug 9, 2023 - Jul 2024
See bookings in the agenda view in new mobile experience Users by admins, makers, or analysts - - Jul 2024
Configure list view in the new mobile experience Users by admins, makers, or analysts Dec 4, 2023 - Jul 2024
Get customer signoff with the improved signature control Users by admins, makers, or analysts - - Apr 1, 2024
Embedded guides in Field Service mobile Users by admins, makers, or analysts Aug 9, 2023 - Jul 2024

Microsoft 365 integrations for Field Service

Manage work orders for frontline workforce within Microsoft 365 apps.

Feature Enabled for Public preview Early access* General availability
Collaborate on work orders in Teams Admins, makers, marketers, or analysts, automatically - - Apr 2024

Optimize service operations

Dynamics 365 Field Service features allow admins and service managers to get tasks done quickly with new simplified workflows.

Feature Enabled for Public preview Early access* General availability
Integrate Field Service with Business Central Users by admins, makers, or analysts - - Apr 2024
Improved license monitoring with enhanced reporting Users by admins, makers, or analysts - - Apr 2024
Enable new work order experience by default for all organizations Users, automatically - Feb 5, 2024 Apr 2024
Integrate financial and inventory management Users by admins, makers, or analysts Nov 15, 2023 - Apr 2024
Manage postal codes globally Admins, makers, marketers, or analysts, automatically - - May 2024
Get updates when they are available Users, automatically - - Apr 2024

Resource scheduling

Dynamics 365 Field Service resource scheduling features include key enhancements on manual and automated scheduling.

Feature Enabled for Public preview Early access* General availability
Improve usability and performance of the schedule board Users by admins, makers, or analysts Apr 2024 - Jul 2024
Manage crew membership on daily basis Users, automatically - - May 2024
  • You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.