Use Copilot to stream responses in real time in 3rd-party CRMs
Important
This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Jul 1, 2024 |
Business value
Agents don't have to wait for Copilot for Service to generate an entire response before they can start reading it. When embedded in third-party CRMs, Copilot provides responses in real time to help agents save time and reduce perceived latency.
Feature details
When Copilot is embedded in Salesforce or ServiceNow CRMs, agents can use it to write an email response or ask a question, including multi-turn questions. Agents can read the generated responses on the user interface incrementally, without having to wait for the entire response to be generated. They can also choose to stop Copilot from generating a response and start fresh.
This feature will be auto-enabled for all users.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Switzerland
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Canada
- India
- Japan
- France