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Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Commerce. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
With Dynamics 365 Copilot, organizations empower their workers with artificial intelligence (AI) tools built for sales, service, marketing, operations, and more. These AI capabilities enable everyone to spend more time on the best parts of their jobs and less time on mundane tasks.
Retailers operate on razor thin margins and need to maximize the value of every sale. Minimizing the time required to access product and customer information and providing AI-powered sales insights are crucial for improving per-sales margins and increasing customer loyalty. Copilot in Dynamics 365 Commerce’s Store Commerce point of sale (POS) focuses on enhancing sales associate productivity and effectiveness in the checkout flow, enabling associates to access summarized product and customer information with AI-powered insights, actions, and recommendations that are contextually available throughout the interface. Copilot features save sales associates time, increase sales conversions, and improve customer satisfaction and loyalty.