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Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Sales. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Dec 1, 2024 |
- | - |
Business value
As a seller, you expect chat systems to understand not only general inquiries but also your organization’s unique language and business nuances. You seek a solution that accurately interprets industry terminology and delivers relevant, context-specific responses. Consistency and accuracy in responses are essential, making the chat system a dependable tool for daily operations. A glossary solution within Microsoft Copilot Studio would allow admins to integrate business-specific terms, enabling you to receive precise answers to your questions.
A glossary enables Copilot to understand and use business-specific terms accurately, ensuring responses are consistently relevant to your context. This improves efficiency in closing deals, as you can easily access information with familiar terminology, allowing you to address concerns, gather relevant facts, and answer questions quickly, ultimately streamlining the path to a successful deal.
Feature details
With this feature, you can:
- Define a glossary with terms and logic that are relevant for your business. This helps you gain greater control over how Copilot interprets your queries. This includes defining business-specific terms, customizing ownership models, fine-tuning CRM queries, and setting guidelines for terms like "top," "best," and "we."
- Access the glossary across all skills, including custom skills, ensuring consistent understanding and responses across various contexts.
