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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Dec 1, 2024 |
- | - |
Business value
As a seller, you want chat systems to understand not only general inquiries but also your organization’s unique language and business nuances. You need a solution that accurately interprets industry terminology and delivers relevant, context-specific responses. Consistency and accuracy in responses are essential, making the chat system a dependable tool for daily operations. With a glossary solution in Microsoft Copilot Studio, admins can integrate business-specific terms so you receive precise answers to your questions.
A glossary helps Copilot understand and use business-specific terms accurately, ensuring responses are consistently relevant to your context. This feature improves efficiency in closing deals because you can easily access information with familiar terminology. You can address concerns, gather relevant facts, and answer questions quickly, which streamlines the path to a successful deal.
Feature details
With this feature, you can:
- Define a glossary with terms and logic that fit your business. When you define a glossary, you get greater control over how Copilot interprets your queries. You can define business-specific terms, customize ownership models, fine-tune CRM queries, and set guidelines for terms like "top," "best," and "we."
- Access the glossary across all skills, including custom skills, so you get consistent understanding and responses across different contexts.
