Create or edit quotes

Quotes include the pricing details of products that your potential customer is interested in.


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License and role requirements

Requirement type You must have
License Dynamics 365 Sales Premium, Dynamics 365 Sales Enterprise, or Dynamics 365 Sales Professional
More information: Dynamics 365 Sales pricing
Security roles Any primary sales role, such as salesperson or sales manager
More information: Primary sales roles

How to create or edit quotes

One way that can help you increase your sales is to add all products that your customer might need to your quote. Dynamics 365 Sales may also offer product bundles or product families to make it easier for you to choose products for upsell and cross-sell.

Most sales begin with a price quote, which eventually becomes an order.
You'll probably edit a quote multiple times as a sale progresses. Initially, you create a draft, and then you need to activate it when it's ready to go to a customer.
When the customer accepts the quote, you create an order. Otherwise, you close the quote as revised, canceled, or lost.

Create a quote from an opportunity

  1. Select the site map Site Map icon., and then select Opportunities.

  2. Select the opportunity you want to create a quote for.

  3. Go to the Quotes tab and then select New Quote.

    The quote form opens. The quote form is prefilled with important details from the opportunity record.

  4. Enter shipping and payment information in the Shipping Information area of the Quote form.

  5. Enter the billing and shipping addresses in the Addresses area of the Quote form.

  6. To add products from your opportunity to your quote, on the command bar of the Quote form, select Get Products. Add more products or remove existing ones from the Products area. Learn more about how prices are calculated for a quote.

  7. Select Save in the lower-right corner of the screen.

  8. When your quote is ready to send to your customer, on the command bar, select Activate Quote.


Your base record and all its line items must use the same currency. For example, if your quote has the currency set to U.S Dollars, you must use the same currency for the price list items that you add to the quote. You can't change the currency of the base record (in this case, an quote), unless you remove all the line items associated with the record. Similarly, if the quote is created from an opportunity, it must use the same currency as the opportunity.

Create a quote

  1. Select the site map Site Map icon., and then select Quotes.

  2. Select New.

  3. On the Quote form, enter data in the following required fields:

  4. In the Sales Information section, in Potential Customer, enter information about the customer you're creating this quote for.

  5. On the command bar, select Save to enable other sections on the form.

  6. To add products from an opportunity to your quote, select Get Products at the top of the Quote form, select an opportunity, and then select OK.


    To manually add other products, in the Products section, select the More commands icon More commands icon, and then select Add Product. More information: Add products to Quote, invoice, or order records

  7. In the Shipping Information area, enter shipping details.

  8. In the Addresses area, enter shipping and billing addresses.

  9. Select Save.

  10. When your quote is ready to send to your customer, on the command bar, select Activate Quote.

How prices are calculated for a quote

The price calculation for a quote depends on the product catalog, line items, pricing rules, discounts, and taxes. It also varies based on the quote phase such as draft, active, or closed.

  • Draft state: During the draft phase, pricing calculations are based on the following elements:

    • Product catalog: Includes a product catalog with products/services available for quoting.

    • Price list: Defines the price of the products included in the quote.

    • Line items: Includes the products/services that you've added as line items to the quote, along with the quantity.

    • Pricing rules: Determines the price of a product or service based on various factors such as volume discounts, customer-specific pricing, contract terms, or any other configured criteria.

    • Discounts: Specifies the discounts to be applied to individual line items, or the overall quote based on specific conditions or negotiations with the customer. Discounts can be percentage-based or fixed amounts.

    • Taxes: Specifies the tax rules that are configured to calculate applicable taxes based on the product, customer location, and other relevant factors.

    In the draft state, the prices are adjusted to the actual prices on the price list when you open or edit the quote. The overall price is calculated by adding the price of all the products in the quote and deducting any applied discounts.

  • Active state: The active quote state has the same price as the draft state. However, the overall amount is locked and can't be modified after it's published.

  • Closed phase: In the closed state, the price is typically based on the agreed-upon terms between the seller and the customer. Once the quote is closed, prices are considered fixed and no longer subject to changes unless a new quote or agreement is created.

    In the active and closed states, the prices are not adjusted to the actual prices on the price list when you open or edit the quote.

Email a quote

When you've added all the details to the quote, you can send it to the customer. To directly send an email to a customer with a quote attached, open the quote, and on the command bar, select Email as PDF. More information: Email a PDF file

Typical next steps

Right arrow button Create or edit an order

Home button Learn about the sales process, nurturing sales from lead to order

Can't find the options in your app?

There are three possibilities:

  • You don't have the necessary license or role.
  • Your administrator hasn't turned on the feature.
  • Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

See also

Sales transactions in Dynamics 365 Sales
Export your quote to a PDF file
Track and manage activities
Print quote, invoice, or other records