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Privacy and security FAQs

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The European Union (EU) General Data Protection Regulation (GDPR) gives significant rights to individuals regarding their data. Refer to the Microsoft Learn General Data Protection Regulation Summary for an overview of GDPR, including terminology, an action plan, and readiness checklists to help you meet your obligations under GDPR when using Microsoft products and services.

You can learn more about GDPR and how Microsoft helps support it and our customers who are affected by it.

  • The Microsoft Trust Center provides general information, compliance best practices, and documentation helpful to GDPR accountability, such as Data Protection Impact Assessments, Data Subject Requests, and data breach notification.
  • The Service Trust portal provides information about how Microsoft services help support compliance with GDPR.

Where is the Dynamics 365 Sales data stored?

Dynamics 365 Sales data is stored in Dataverse and in Azure resources (for certain features). Both Dataverse and the Azure resources are colocated with their respective Power Platform environment locations. For more information about Power Platform environment locations, see Data Location.

Can the Dynamics 365 Sales data be protected with Customer Lockbox?

Yes, the Dynamics 365 Sales data is stored in the Power Platform environment and is protected with Power Platform Customer Lockbox. For more information, see Securely access customer data using Customer Lockbox.

Most of the Dynamics 365 Sales features fully support Customer Lockbox, except for the following features:

  • Conversation intelligence doesn't support Customer Lockbox.

  • Forecasting partially supports Customer Lockbox. Customer approval workflow is enabled for forecasting. However, as conversation intelligence and forecasting share the same infrastructure, the forecasting data isn't completely restricted for access until conversation intelligence supports lockbox.

    Important

    Microsoft support’s access to the forecasting and conversation intelligence data will continue to be managed by our internal customer data access approval process.

Can the Dynamics 365 Sales data be encrypted using customer-managed encryption key (CMK)?

Yes, the Dynamics 365 Sales data can be encrypted using CMK. For more information, see Manage your customer-managed encryption key.

Most of the Dynamics 365 Sales features fully support Customer Lockbox, except for conversation intelligence.

See also

Dynamics 365 Sales and privacy laws and regulations
Sales Insights and privacy laws