Manage contacts

In the Dynamics 365 Sales mobile app, you can view, edit, and create contacts.

License and role requirements

Requirement type You must have
License Dynamics 365 Sales Premium, Dynamics 365 Sales Enterprise, Dynamics 365 Sales Professional, or Microsoft Relationship Sales
More information: Dynamics 365 Sales pricing
Security roles Any primary sales role, such as salesperson or sales manager
More information: Primary sales roles

View details


  • The fields that you see on the compact form are defined in the quick view form of the table.
  • The lightweight view doesn't include all attributes of the table.
  • This is a lightweight form that contains any attributes defined in the first form on quick view form set order. More information: Set the form order

You can view the details of a contact in the following ways:

On the home page

The home page displays a list of contacts that you have recently accessed. When you tap a contact, the details are displayed partially at the bottom half of the screen. Scroll up for a quick view or tap Expand quick view icon. to display the complete contact details in a lightweight form.

On the Meetings page

The Meeting details page displays contacts are invited for the meeting. Also, the notes and insights that are displayed in the meeting are related to the displayed regarding record. Tap a contact to view the details of the contact in a quick view form.

In the following example, the details of a recent contact shown on the home page are displayed in a quick view form:

Open contact details.

Edit contact details

If the contact already exists in your Dynamics 365 Sales organization, you can update the contact details, such as mobile number and business email, by using the edit option in the quick view form.

In the upper-right corner of the quick view form, tap Edit icon.. Edit the details in the Edit form and tap Save.

To open the record in the Sales Hub app, tap Open record icon..

Quick view form of contact.

Create contact

If you need to create a contact that doesn't already exist in your Dynamics 365 Sales organization, you can use the mobile app to create the contact from the following pages:

Home page

  1. On the navigation bar at the bottom of the screen, tap Plus icon., and then tap Contact.

    Add a contact.

  2. In the Create new Contact form, fill in the details, and then tap Save.

Meetings page

  1. In the participant list for a meeting, tap the name of a participant. Note that you can create a contact from a participant only if the participant isn't already a contact in your Dynamics 365 organization.

    Tap a participant name.

  2. Tap Create new contact.

    Create contact.

  3. In the Create new contact form, fill in the details, and then tap Save.

See also

Learn the basics
View meetings