Manage records

Records can be accessed from the home page or the Meetings page.

  • On the home page, go to the Recent records section.
  • On the Meetings page, go to the Regarding section.

You can view details, create new records, and edit records on the home and Meetings pages. Additionally, you can change a regarding record and add a regarding record on the Meetings page.

License and role requirements

Requirement type You must have
License Dynamics 365 Sales Premium, Dynamics 365 Sales Enterprise, Dynamics 365 Sales Professional, or Microsoft Relationship Sales
More information: Dynamics 365 Sales pricing
Security roles Any primary sales role, such as salesperson or sales manager
More information: Primary sales roles

View details


  • The fields that you see on the compact form are defined in the quick view form of the table.
  • The lightweight view doesn't include all attributes of the table.
  • This is a lightweight form that contains any attributes defined in the first form on quick view form set order. More information: Set the form order

You can view the details of records in the following ways:

On the home page

The home page displays a list of records that you have recently accessed. These records include opportunities, leads, contacts, quotes, accounts, and notes. When you tap a record, the record details are displayed partially at the bottom half of the screen. Scroll up for a quick view or tap Expand quick view icon. to display complete record details in a lightweight form. This form provides the basic details, including related notes and reminders.

On the Meeting page

The Meeting details page displays the regarding record that is related to the meeting. Tap the record, and then scroll up for a quick view or tap Expand quick view icon. to display complete record details in a lightweight form. The details include basic information about the record, related notes, and reminders.


To learn more about notes, go to Manage notes.

Create records and activities

Follow these steps to quickly create records and activities in the Dynamics 365 Sales mobile app.

  1. On the navigation bar at the bottom of the screen, tap Plus icon. .

  2. Select a table type from the list.

    Select a table from the list.

  3. In the Create new (table) form, fill in the details, and then tap Save.


To understand which table types are supported for quick creation of records and activities, go to Configure tables for quick creation.

Edit records

Follow these steps to edit records in the Dynamics 365 Sales mobile app.

  • To edit records on the home page, open the record. In the upper-right corner of the quick view form, tap Edit icon.. Edit the details in the Edit form and tap Save.

    To open the record in the Sales Hub app, tap Open record icon..

    Quick view form opened from the home page.

  • To quickly edit the basic information about the regarding record on the Meeting page, tap Edit icon. on the record card. Edit the details in the Edit form and tap Save.

    Tap quick edit option.

    To edit the whole record, tap Open Opportunity. The record opens in the Sales Hub app for editing.

Notes and reminders


Notes displayed in the Notes section are related to the regarding record that is associated with the meeting. You can add, edit, and delete notes. More information: Manage notes


You can see the reminders through insight cards based on the regarding record that is associated with the meeting. By tapping Options button. on the card, you can take actions such as dismiss and snooze the card. The cards are retrieved from your Dynamics 365 Sales organization for the selected regarding record.

The following reminder insight cards are supported:

{activity} due todayBuying intent detected in emailClose date coming soon
Competitor mentionedEmail openedEmail reminder
File requestedIssue detectedMeeting requested
Missed (opportunity) closed dateMissed emailNo activity with {record type}
Opportunity at risk (phrase detection)Opportunity at risk (sentiment detection)Suggested stakeholder

To learn more about insight cards, go to Insight cards reference.

See also

Learn the basics
View meetings