Prioritize opportunities through predictive scores
Use the predictive opportunity scoring feature to prioritize your opportunities based on scores and achieve higher opportunity qualification rates.
License and role requirements
| Requirement type | You must have |
|---|---|
| License | Dynamics 365 Sales Premium or Dynamics 365 Sales Enterprise More information: Dynamics 365 Sales pricing |
| Security roles | Any primary sales role, such as salesperson or sales manager More information: Primary sales roles |
What is predictive opportunity scoring
Predictive opportunity scoring in Dynamics 365 Sales provides a scoring model to generate scores for opportunities in your pipeline. The scores help you prioritize opportunities based on their conversion potential. The out-of-the-box model chooses top factors that influence the score. An administrator can view and modify the top factors that influence the scores by customizing the model.
This model assigns a score between 0 and 100 for opportunities based on the signals from opportunities and related entities such as contact and account. For example, say you have two opportunities - Opportunity A and Opportunity B - in your pipeline. The opportunity scoring model applies a score of 75 for Opportunity A and 55 for Opportunity B. By looking at the score, you can predict that Opportunity A has more chances of converting into a win deal and you can engage it. Also, you can further analyze why the score of Opportunity B is low by looking at the top reasons that are influencing the score and deciding how to improve this score.
Important
To enable predictive opportunity scoring in your organization, contact your administrator. More information: Configure predictive opportunity scoring
Understand opportunity scoring in views
The My Open Opportunities Scored system view is available for you when predictive opportunity scoring is enabled in your organization. This view provides a list of opportunities with different parameters, including opportunity score, opportunity grade, and opportunity score trend. By analyzing these parameters, you can identify and prioritize opportunities to convert into win deals.
The following screen displays a typical view that consists of columns that can be used to analyze and prioritize the opportunities.
Don't see the scores for your opportunities? Check out this FAQ to know why.
The numbered columns are:
Opportunity Score. Specifies the value that represents the likelihood of the opportunity to convert into a deal on a scale of 1 to 100. An opportunity with score of 100 has the highest likelihood of converting into a win deal.
Note
The model calculates the score every 24 hours, therefore, the application may take up to 24 hours to display the score for new opportunities.
Opportunity Score Trend. Specifies the direction in which an opportunity is trending such as Improving (up arrow), Declining (down arrow), Steady (right arrow), or Not enough info. These trends are displayed by comparing the present opportunity score with the previous score. For example, the score of an opportunity was 65 and the present score has decreased to 45. A down arrow is displayed in the Opportunity Score Trend column specifying that the opportunity is losing traction and needs some action from you to improve the score.
Opportunity Grade. Specifies a ranks or level of quality that is given to an opportunity based on the generated score. Opportunities with higher grade have more chances of converting into win deals. The grades of an opportunity are categorized into A, B, C, and D with colors green, purple, yellow, and red, respectively, where Grade A (green) is the opportunity with the highest likelihood for conversion into a win deal followed by Grade B (purple), Grade C (yellow), and Grade D (red). The system administrator can define opportunity score ranges for a grade, depending on the organizational requirements.
Understand opportunity scoring widget
In forms, the opportunity score widget displays the top positive and negative reasons that influence the score. These reasons come from the opportunity attributes and attributes from related entities. The reasons help you analyze and work on the opportunity to improve the score and convert the opportunity into a possible deal. The following image shows a typical Opportunity score widget.
Typically, the screen is organized into the following sections:
Basic information
The information included in this section covers the opportunity score, opportunity grade, and opportunity trend.
Top reasons
The most important reasons—both positive and negative—that affect the opportunity score are listed here. You can use these reasons to analyze how you might convert the opportunity into a deal.
When you move your cursor over a reason, a tooltip displays an insight about what's causing the reason to be listed on top. You can work on this insight and take any necessary action to improve the opportunity.
In the following example, for the reason "Estimated revenue is higher than most successful opportunities," the tooltip displays the insight **15% of opportunities with estimated revenue above 19900 are closed as won."
The Opportunity score widget displays only the top five positive and negative reasons. To view all the positive and negative reasons that are affecting the opportunity score, select Details.
The Opportunity score pane opens with a list of all score improvers (positives) and harmers (negatives), along with a graph that shows how the opportunity score is trending over time.
For more information about the opportunity score, select the About tab. The About tab helps you understand what the opportunity score is and how it works. Under What does it mean?, you'll find information about how opportunity scores are categorized by admins in your organization. Under What impacts the score?, you'll find the attributes that affect opportunity scores in your organization.
Time spent by opportunities in Business Process Flow Stage
It's important that you move opportunities from one business process flow stage to another in a timely fashion to successfully close a deal. If an opportunity gets stuck at a specific stage for a longer period compared to the time the other won opportunities have spent in the same stage, it could be a cause for concern.
By analyzing the time that the closed opportunities have spent in each stage, the predictive model provides insights about the open opportunities. This insight helps sellers take action on stalled opportunities and move them forward.
Note
This insight is available by default if you've enabled predictive scoring; no additional configuration is required.
The following screenshot illustrates the reason and tooltip for the time spent in stage insight:
