Sales orders mobile workspace

Important

The finance and operations (Dynamics 365) mobile app and platform are no longer supported. The platform components supporting the mobile app will be removed in a future update. The mobile app has also been removed from app stores. Previously installed instances of the app will continue to work. For more information, see Removed or deprecated platform features.

This article provides information about the Sales orders mobile workspace. This workspace helps you stay up to date about your sales orders anywhere and anytime.

This mobile workspace is intended to be used with the finance and operations (Dynamics 365) mobile app.

Overview

The Sales orders mobile workspace lets you view detailed information about each sales order. This information includes the status of the order, contact information for the customer, and contact information for the order taker. The Sales orders mobile workspace provides an instant view of sales orders. You can view all sales orders, view sales orders by customer, or view information about a specific sales order.

The mobile workspace provides two views to help you analyze sale orders in depth.

View all sales orders

This view lists all sales orders.

• Use one of the following filters to select the sales orders to view:

  • Search by sales order
  • Search by customer account
  • Search by customer name
  • Search by status
  • Search by release status
  • Search by created date and time

• After you select sales orders, you can view the details of specific orders. Specifically, you can view the following information:

  • Customer name and address information
  • Various dates for the sales order, such as the requested ship date and the confirmed ship date
  • Contact information for the order taker
  • Customer contact information
  • Order lines
  • Shipments that show how and when a sales order was shipped

View orders for a customer

This view lists sales orders by customer.

• Use one of the following filters to view orders for a customer:

  • Search by name
  • Search by account

• After you select a customer, you can view the following information:

  • Customer name and group

  • Customer contact information

  • Customer sales orders and details about those sales orders:

    • Customer name and address information
    • Various sales order dates
    • Contact information for the order taker
    • Customer contact information
    • Order lines
    • Shipments that show how and when a sales order was shipped

Prerequisites

The prerequisites differ, based on the version of Microsoft Dynamics 365 that has been deployed for your organization.

Prerequisites if you use Supply Chain Management

If Supply Chain Management has been deployed for your organization, the system administrator must publish the Sales orders mobile workspace. For instructions, see Publish a mobile workspace.

Prerequisites if you use Dynamics 365 for Operations version 1611 with platform update 3 or later

If Dynamics 365 for Operations version 1611 with platform update 3 or later has been deployed for your organization, the system administrator must complete the following prerequisites.

Prerequisite	Role	Description
Implement KB 4013633.	System administrator	KB 4013633 is an X++ update or metadata hotfix that contains the Sales orders mobile workspace. To implement KB 4013633, your system administrator must follow these steps. Download the metadata hotfix from Microsoft Dynamics Lifecycle Services (LCS). Install the metadata hotfix. Create a deployable package that contains the SCMMobile model, and then upload the deployable package to LCS. Apply the deployable package.
Publish the Sales orders mobile workspace.	System administrator	See Publish a mobile workspace.

Download and install the mobile app

Download and install the finance and operations (Dynamics 365) mobile app:

• For Android phones
• For iPhones

Sign in to the mobile app

1. Start the app on your mobile device.
2. Enter your Dynamics 365 URL.
3. The first time that you sign in, you're prompted for your user name and password. Enter your credentials.
4. After you sign in, the available workspaces for your company is shown. Note that if your system administrator publishes a new workspace later, you will have to refresh the list of mobile workspaces.

View information about sales orders for a customer by using the Sales order mobile workspace

1. On your mobile device, select the Sales orders workspace.
2. Select View orders for a customer.
3. Use account or customer name information to find the customer.
4. Select the customer.
5. Select Contact information or Sales orders. If you select Sales orders, a list of sales orders for the customer is shown.
6. Select Sales order. You can now view information about sales order lines, information about shipments, customer contact information, and contact information for the order taker.