Microsoft Entra SSO integration with Cyara CX Assurance Platform

In this article, you learn how to integrate Cyara CX Assurance Platform with Microsoft Entra ID. When you integrate Cyara CX Assurance Platform with Microsoft Entra ID, you can:

• Control in Microsoft Entra ID who has access to Cyara CX Assurance Platform.
• Enable your users to be automatically signed-in to Cyara CX Assurance Platform with their Microsoft Entra accounts.
• Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

• A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
• Cyara CX Assurance Platform single sign-on (SSO) enabled subscription.
• Along with Cloud Application Administrator, Application Administrator can also add or manage applications in Microsoft Entra ID. For more information, see Azure built-in roles.

Scenario description

In this article, you configure and test Microsoft Entra SSO in a test environment.

• Cyara CX Assurance Platform supports IDP initiated SSO.

Add Cyara CX Assurance Platform from the gallery

To configure the integration of Cyara CX Assurance Platform into Microsoft Entra ID, you need to add Cyara CX Assurance Platform from the gallery to your list of managed SaaS apps.

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
2. Browse to Entra ID > Enterprise apps > New application.
3. In the Add from the gallery section, type Cyara CX Assurance Platform in the search box.
4. Select Cyara CX Assurance Platform from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, and walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Cyara CX Assurance Platform

Configure and test Microsoft Entra SSO with Cyara CX Assurance Platform using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Cyara CX Assurance Platform.

To configure and test Microsoft Entra SSO with Cyara CX Assurance Platform, perform the following steps:

1. Configure Microsoft Entra SSO - to enable your users to use this feature.
   1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
   2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
2. Configure Cyara CX Assurance Platform SSO - to configure the single sign-on settings on application side.
   1. Create Cyara CX Assurance Platform test user - to have a counterpart of B.Simon in Cyara CX Assurance Platform that's linked to the Microsoft Entra representation of user.
3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Entra ID > Enterprise apps > Cyara CX Assurance Platform > Single sign-on.

3. On the Select a single sign-on method page, select SAML.

4. On the Set up single sign-on with SAML page, select the pencil icon for Basic SAML Configuration to edit the settings.

   

5. On the Basic SAML Configuration section, perform the following steps:

   a. In the Identifier text box, type a URL using the following pattern: https://www.cyaraportal.us/cyarawebidentity/identity/<provider>

   b. In the Reply URL text box, type a URL using the following pattern: https://www.cyaraportal.us/cyarawebidentity/identity/<provider>/Acs

   Note

   These values aren't real. Update these values with the actual Identifier and Reply URL. Contact Cyara CX Assurance Platform Client support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section.

6. In the SAML Signing Certificate section, select Edit button to open SAML Signing Certificate dialog.

   

7. In the SAML Signing Certificate section, copy the Thumbprint Value and save it on your computer.

   

8. On the Set up Cyara CX Assurance Platform section, copy the appropriate URL(s) based on your requirement.

   

Create and assign Microsoft Entra test user

Follow the guidelines in the create and assign a user account quickstart to create a test user account called B.Simon.

Configure Cyara CX Assurance Platform SSO

To configure single sign-on on Cyara CX Assurance Platform side, you need to send the Thumbprint Value and appropriate copied URLs from the application configuration to Cyara CX Assurance Platform support team. They set this setting to have the SAML SSO connection set properly on both sides.

Create Cyara CX Assurance Platform test user

In this section, you create a user called Britta Simon in Cyara CX Assurance Platform. Work with Cyara CX Assurance Platform support team to add the users in the Cyara CX Assurance Platform platform. Users must be created and activated before you use single sign-on.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

• Select Test this application, and you should be automatically signed in to the Cyara CX Assurance Platform for which you set up the SSO.

• You can use Microsoft My Apps. When you select the Cyara CX Assurance Platform tile in the My Apps, you should be automatically signed in to the Cyara CX Assurance Platform for which you set up the SSO. For more information, see Microsoft Entra My Apps.

Related content

Once you configure Cyara CX Assurance Platform you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Cloud App Security.