Configure GoTo for Single sign-on with Microsoft Entra ID

2025-03-25

In this article, you learn how to integrate GoTo with Microsoft Entra ID. When you integrate GoTo with Microsoft Entra ID, you can:

Control in Microsoft Entra ID who has access to GoTo.
Enable your users to be automatically signed-in to GoTo with their Microsoft Entra accounts.
Manage your accounts in one central location.

Prerequisites

The scenario outlined in this article assumes that you already have the following prerequisites:

A Microsoft Entra user account with an active subscription. If you don't already have one, you can Create an account for free.
One of the following roles:

GoTo single sign-on (SSO) enabled subscription.

Scenario description

In this article, you configure and test Microsoft Entra SSO in a test environment.

GoTo supports SP and IDP initiated SSO.
GoTo supports Automated user provisioning.

Adding GoTo from the gallery

To configure the integration of GoTo into Microsoft Entra ID, you need to add GoTo from the gallery to your list of managed SaaS apps.

Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
Browse to Entra ID > Enterprise apps > New application.
In the Add from the gallery section, type GoTo in the search box.
Select GoTo from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, and walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for GoTo

Configure and test Microsoft Entra SSO with GoTo using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in GoTo.

To configure and test Microsoft Entra SSO with GoTo, perform the following steps:

Configure Microsoft Entra SSO - to enable your users to use this feature.
- Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
- Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
Configure GoTo SSO - to configure the single sign-on settings on application side.
- Create GoTo test user - to have a counterpart of B.Simon in GoTo that's linked to the Microsoft Entra representation of user.
Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
Browse to Entra ID > Enterprise apps > GoTo > Single sign-on.
On the Select a single sign-on method page, select SAML.
On the Set up single sign-on with SAML page, select the pencil icon for Basic SAML Configuration to edit the settings.
On the Basic SAML Configuration section, the user doesn't have to perform any steps as the app is already pre-integrated with Azure.
Select Set additional URLs and perform the following steps if you wish to configure the application in SP initiated mode:

a. In the Sign-on URL text box, type the URL: https://authentication.gotoinc.com/login?service=https%3A%2F%2Fmyaccount.gotoinc.com
Your GoTo application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes, whereas Unique User Identifier is mapped with user.userprincipalname. GoTo application expects Unique User Identifier to be mapped with user.mail, so you need to edit the attribute mapping by selecting Edit icon and change the attribute mapping.
On the Set up single sign-on with SAML page, In the SAML Signing Certificate section, select copy button to copy App Federation Metadata Url and save it on your computer.
On the Set up GoTo section, copy the appropriate URL(s) as per your requirement.

Create and assign Microsoft Entra test user

Follow the guidelines in the create and assign a user account quickstart to create a test user account called B.Simon.

Configure GoTo SSO

In a different web browser window, sign in to your GoTo company site as an administrator
Go to the Identity Provider tab and in the Metadata url textbox, paste the Federation Metadata URL, which you copied previously.
Select Save.

Create GoTo test user

In a different browser window, log in to your GoTo website as an administrator.
Go to the Users tab and select Add a user.
Fill the required fields in the following page and select Save.

Note

GoTo also supports automatic user provisioning, you can find more details here on how to configure automatic user provisioning.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

SP initiated:

Select Test this application, this option redirects to GoTo Sign on URL where you can initiate the login flow.
Go to GoTo Sign-on URL directly and initiate the login flow from there.

IDP initiated:

Select Test this application, and you should be automatically signed in to the GoTo for which you set up the SSO

You can also use Microsoft My Apps to test the application in any mode. When you select the GoTo tile in the My Apps, if configured in SP mode you would be redirected to the application sign on page for initiating the login flow and if configured in IDP mode, you should be automatically signed in to the GoTo for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Once you configure the GoTo you can enforce session controls, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session controls extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.