Configure Hootsuite for automatic user provisioning
Article
This article describes the steps you need to do in both Hootsuite and Microsoft Entra ID to configure automatic user provisioning. When configured, Microsoft Entra ID automatically provisions and de-provisions users and groups to Hootsuite using the Microsoft Entra provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Microsoft Entra ID.
Capabilities supported
Create users in Hootsuite
Remove users in Hootsuite when they do not require access anymore
Keep user attributes synchronized between Microsoft Entra ID and Hootsuite
Provision groups and group memberships in Hootsuite
A user account with Hootsuite that has Manage Member permissions on the organization.
Note
This integration is also available to use from Microsoft Entra US Government Cloud environment. You can find this application in the Microsoft Entra US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.
Step 2: Configure Hootsuite to support provisioning with Microsoft Entra ID
Reach out to your Hootsuite CSM for long lasting token required in later steps.
Step 3: Add Hootsuite from the Microsoft Entra application gallery
Add Hootsuite from the Microsoft Entra application gallery to start managing provisioning to Hootsuite. If you have previously setup Hootsuite for SSO, you can use the same application. However it's recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.
Step 4: Define who will be in scope for provisioning
The Microsoft Entra provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.
Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.
Step 5: Configure automatic user provisioning to Hootsuite
This section guides you through the steps to configure the Microsoft Entra provisioning service to create, update, and disable users and groups in TestApp based on user and/or group assignments in Microsoft Entra ID.
To configure automatic user provisioning for Hootsuite in Microsoft Entra ID:
Browse to Identity > Applications > Enterprise applications
In the applications list, select Hootsuite.
Select the Provisioning tab. Click on Get started.
Set the Provisioning Mode to Automatic.
Under the Admin Credentials section, input https://platform.hootsuite.com/scim/v2 in Tenant URL. Input the long lasting secret token value retrieved earlier in Step 2. Click Test Connection to ensure Microsoft Entra ID can connect to Hootsuite. If the connection fails, ensure your Hootsuite account has admin permissions and try again.
In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.
Select Save.
Under the Mappings section, select Provision Microsoft Entra users.
Review the user attributes that are synchronized from Microsoft Entra ID to Hootsuite in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in Hootsuite for update operations. If you choose to change the matching target attribute, you'll need to ensure that the Hootsuite API supports filtering users based on that attribute. Select the Save button to commit any changes.
Attribute
Type
userName
String
emails[type eq "work"].value
String
active
Boolean
displayName
String
preferredLanguage
String
timezone
String
name.givenName
String
name.familyName
String
Under the Mappings section, select Synchronize Microsoft Entra groups.
Review the group attributes that are synchronized from Microsoft Entra ID to Hootsuite in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the groups in Hootsuite for update operations. Select the Save button to commit any changes.
Attribute
Type
displayName
String
externalId
String
members
Reference
To configure scoping filters, refer to the following instructions provided in the Scoping filter article.
To enable the Microsoft Entra provisioning service for Hootsuite, change the Provisioning Status to On in the Settings section.
Define the users and groups that you would like to provision to Hootsuite by choosing the desired values in Scope in the Settings section.
When you're ready to provision, click Save.
This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to complete than next cycles, which occur approximately every 40 minutes as long as the Microsoft Entra provisioning service is running.
Step 6: Monitor your deployment
Once you've configured provisioning, use the following resources to monitor your deployment:
Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
Check the progress bar to see the status of the provisioning cycle and how close it's to completion
If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.
Change log
10/22/2020 - Added support for User attributes "name.givenName" and "name.familyName". Custom extension attributes "organizationIds" and "teamIds" have been removed for Users.
Added support for Group attributes "displayName", "members" and "externalId".
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