Tutorial: Configure Jive for automatic user provisioning

The objective of this tutorial is to show you the steps you need to perform in Jive and Microsoft Entra ID to automatically provision and de-provision user accounts from Microsoft Entra ID to Jive.


The scenario outlined in this tutorial assumes that you already have the following items:

  • A Microsoft Entra tenant.
  • A Jive single-sign on enabled subscription.
  • A user account in Jive with Team Admin permissions.

Assigning users to Jive

Microsoft Entra ID uses a concept called "assignments" to determine which users should receive access to selected apps. In the context of automatic user account provisioning, only the users and groups that have been "assigned" to an application in Microsoft Entra ID is synchronized.

Before configuring and enabling the provisioning service, you need to decide what users and/or groups in Microsoft Entra ID represent the users who need access to your Jive app. Once decided, you can assign these users to your Jive app by following the instructions here:

Assign a user or group to an enterprise app

Important tips for assigning users to Jive

  • It is recommended that a single Microsoft Entra user be assigned to Jive to test the provisioning configuration. Additional users and/or groups may be assigned later.

  • When assigning a user to Jive, you must select a valid user role. The "Default Access" role does not work for provisioning.

Enable User Provisioning

This section guides you through connecting your Microsoft Entra ID to Jive's user account provisioning API, and configuring the provisioning service to create, update, and disable assigned user accounts in Jive based on user and group assignment in Microsoft Entra ID.


You may also choose to enabled SAML-based Single Sign-On for Jive, following the instructions provided in the Azure portal. Single sign-on can be configured independently of automatic provisioning, though these two features compliment each other.

To configure user account provisioning:

The objective of this section is to outline how to enable user provisioning of Active Directory user accounts to Jive. As part of this procedure, you are required to provide a user security token you need to request from Jive.com.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications.

  3. If you have already configured Jive for single sign-on, search for your instance of Jive using the search field. Otherwise, select Add and search for Jive in the application gallery. Select Jive from the search results, and add it to your list of applications.

  4. Select your instance of Jive, then select the Provisioning tab.

  5. Set the Provisioning Mode to Automatic.

    Screenshot shows the Jive Provisioning page, with Provisioning Mode set to Automatic and other values you can set.

  6. Under the Admin Credentials section, provide the following configuration settings:

    1. In the Jive Admin User Name textbox, type a Jive account name that has the System Administrator profile in Jive.com assigned.

    2. In the Jive Admin Password textbox, type the password for this account.

    3. In the Jive Tenant URL textbox, type the Jive tenant URL.


    The Jive tenant URL is URL that is used by your organization to log in to Jive.
    Typically, the URL has the following format: www.<organization>.jive.com.

  7. Select Test Connection to ensure Microsoft Entra ID can connect to your Jive app.

  8. Enter the email address of a person or group who should receive provisioning error notifications in the Notification Email field, and check the checkbox below.

  9. Click Save.

  10. Under the Mappings section, select Synchronize Microsoft Entra users to Jive.

  11. In the Attribute Mappings section, review the user attributes that are synchronized from Microsoft Entra ID to Jive. The attributes selected as Matching properties are used to match the user accounts in Jive for update operations. Select the Save button to commit any changes.

  12. To enable the Microsoft Entra provisioning service for Jive, change the Provisioning Status to On in the Settings section

  13. Click Save.

It starts the initial synchronization of any users and/or groups assigned to Jive in the Users and Groups section. The initial sync takes longer to perform than subsequent syncs, which occur approximately every 40 minutes as long as the service is running. You can use the Synchronization Details section to monitor progress and follow links to provisioning activity logs, which describe all actions performed by the provisioning service on your Jive app.

For more information on how to read the Microsoft Entra provisioning logs, see Reporting on automatic user account provisioning.

Additional resources