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Tutorial: Microsoft Entra SSO integration with ProProfs Knowledge Base

  • Article

In this tutorial, you'll learn how to integrate ProProfs Knowledge Base with Microsoft Entra ID. When you integrate ProProfs Knowledge Base with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to ProProfs Knowledge Base.
  • Enable your users to be automatically signed-in to ProProfs Knowledge Base with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • ProProfs Knowledge Base single sign-on (SSO) enabled subscription.

Note

This integration is also available to use from Microsoft Entra US Government Cloud environment. You can find this application in the Microsoft Entra US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • ProProfs Knowledge Base supports IDP initiated SSO.

To configure the integration of ProProfs Knowledge Base into Microsoft Entra ID, you need to add ProProfs Knowledge Base from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type ProProfs Knowledge Base in the search box.
  4. Select ProProfs Knowledge Base from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for ProProfs Knowledge Base

Configure and test Microsoft Entra SSO with ProProfs Knowledge Base using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in ProProfs Knowledge Base.

To configure and test Microsoft Entra SSO with ProProfs Knowledge Base, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure ProProfs Knowledge Base SSO - to configure the single sign-on settings on application side.
    1. Create ProProfs Knowledge Base test user - to have a counterpart of B.Simon in ProProfs Knowledge Base that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > ProProfs Knowledge Base > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the edit/pen icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, the application is pre-configured and the necessary URLs are already pre-populated with Azure. The user needs to save the configuration by clicking the Save button.

  6. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Certificate (Base64) and select Download to download the certificate and save it on your computer.

    The Certificate download link

  7. On the Set up ProProfs Knowledge Base section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to ProProfs Knowledge Base.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > ProProfs Knowledge Base.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure ProProfs Knowledge Base SSO

To configure single sign-on on ProProfs Knowledge Base side, you need to send the downloaded Certificate (Base64) and appropriate copied URLs from the application configuration to ProProfs Knowledge Base support team. They set this setting to have the SAML SSO connection set properly on both sides.

Create ProProfs Knowledge Base test user

In this section, you create a user called Britta Simon in ProProfs Knowledge Base. Work with ProProfs Knowledge Base support team to add the users in the ProProfs Knowledge Base platform. Users must be created and activated before you use single sign-on.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, and you should be automatically signed in to the ProProfs Knowledge Base for which you set up the SSO

  • You can use Microsoft My Apps. When you click the ProProfs Knowledge Base tile in the My Apps, you should be automatically signed in to the ProProfs Knowledge Base for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure ProProfs Knowledge Base you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.