Troubleshooting issues with FSLogix services (frxsvc or frxccds)

Service crash

Having the frxsvc or frxccds service crash can cause issues for users during sign in and during their sessions. FSLogix hotfix updates are the primary way we release fixes and changes that affect issues related to service crashes.

Recommendations

• Always upgrade to the latest version of FSLogix and review the release notes.
• Open a support request to report the issue and have the crash analyzed.

Properly configure Anti-virus products with excluded files and folders

Anti-virus products are one of the most common occurrences of container corruption. If an Anti-virus product is scanning or processing data into or out of the container, it can lead to corruption.

Recommendations

• Review: Configure Antivirus file and folder exclusions