call: redirect

Namespace: microsoft.graph

Important

APIs under the /beta version in Microsoft Graph are subject to change. Use of these APIs in production applications is not supported. To determine whether an API is available in v1.0, use the Version selector.

Redirect an incoming call that hasn't been answered or rejected yet. The terms "redirecting" and "forwarding" a call are used interchangeably.

The bot is expected to redirect the call before the call times out. The current timeout value is 15 seconds.

Permissions

One of the following permissions is required to call this API. To learn more, including how to choose permissions, see Permissions.

Permission type	Permissions (from least to most privileged)
Delegated (work or school account)	Not Supported
Delegated (personal Microsoft account)	Not Supported
Application	Calls.Initiate.All

HTTP request

POST /app/calls/{id}/redirect
POST /communications/calls/{id}/redirect

Note: The /app path is deprecated. Going forward, use the /communications path.

Request headers

Name	Description
Authorization	Bearer {token}. Required.

Request body

In the request body, provide a JSON object with the following parameters.

Parameter	Type	Description
targets	invitationParticipantInfo collection	The target participants of the redirect operation. If more than one target is specified, it's a simulring call. This means that all of the targets will be rang at the same time and only the first target that picks up will be connected. We support up to 25 targets for simulring.
targetDisposition	String	(Deprecated) The possible values are: default , simultaneousRing , forward. This parameter is deprecated, we will automatically identify whether it's a forward call or simulring call from the number of targets provided.
timeout	Int32	The timeout (in seconds) for the redirect operation. The range of the timeout value is between 15 and 90 seconds inclusive. The default timeout value is 55 seconds for one target and 60 seconds for multiple targets (subject to change).
maskCallee	Boolean	Indicates whether the callee is to be hidden from the caller. If true, then the callee identity is the bot identity. Default: false.
maskCaller	Boolean	Indicates whether the caller is to be hidden from the callee. If true, then the caller identity is the bot identity. Default: false.
callbackUri	String	This allows bots to provide a specific callback URI for the current call to receive later notifications. If this property has not been set, the bot's global callback URI will be used instead. This must be https.

Response

If successful, this method returns a 202 Accepted response code.

Examples

These examples will cover a workflow of an incoming call notification and how that call will be redirected.

Note: The response objects shown here might be shortened for readability. All the properties will be returned from an actual call.

Example 1: Forward a call to a target

Notification - incoming

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Request

HTTP

POST https://graph.microsoft.com/beta/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "application": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test bot 2",
          "id": "22bfd41f-550e-477d-8789-f6f7bd2a5e8b"
        }
      }
    }
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

C#

var graphClient = new GraphServiceClient(requestAdapter);

var requestBody = new Microsoft.Graph.Beta.Communications.Calls.Item.Redirect.RedirectPostRequestBody
{
	Targets = new List<InvitationParticipantInfo>
	{
		new InvitationParticipantInfo
		{
			OdataType = "#microsoft.graph.invitationParticipantInfo",
			Identity = new IdentitySet
			{
				OdataType = "#microsoft.graph.identitySet",
				AdditionalData = new Dictionary<string, object>
				{
					{
						"phone" , new 
						{
							OdataType = "#microsoft.graph.identity",
							Id = "+12345678901",
						}
					},
				},
			},
		},
	},
	CallbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
};
await graphClient.Communications.Calls["{call-id}"].Redirect.PostAsync(requestBody);

Important

Microsoft Graph SDKs use the v1.0 version of the API by default, and do not support all the types, properties, and APIs available in the beta version. For details about accessing the beta API with the SDK, see Use the Microsoft Graph SDKs with the beta API.

For details about how to add the SDK to your project and create an authProvider instance, see the SDK documentation.

JavaScript

const options = {
	authProvider,
};

const client = Client.init(options);

const redirect = {
  targets: [
    {
      '@odata.type': '#microsoft.graph.invitationParticipantInfo',
      identity: {
        '@odata.type': '#microsoft.graph.identitySet',
        phone: {
          '@odata.type': '#microsoft.graph.identity',
          id: '+12345678901'
        }
      }
    }
  ],
  callbackUri: 'https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039'
};

await client.api('/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect')
	.version('beta')
	.post(redirect);

Important

Microsoft Graph SDKs use the v1.0 version of the API by default, and do not support all the types, properties, and APIs available in the beta version. For details about accessing the beta API with the SDK, see Use the Microsoft Graph SDKs with the beta API.

For details about how to add the SDK to your project and create an authProvider instance, see the SDK documentation.

Java

GraphServiceClient graphClient = GraphServiceClient.builder().authenticationProvider( authProvider ).buildClient();

LinkedList<InvitationParticipantInfo> targetsList = new LinkedList<InvitationParticipantInfo>();
InvitationParticipantInfo targets = new InvitationParticipantInfo();
IdentitySet identity = new IdentitySet();
Identity phone = new Identity();
phone.id = "+12345678901";
identity.phone = phone;
targets.identity = identity;

targetsList.add(targets);

String callbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039";

graphClient.communications().calls("491f0b00-ffff-4bc9-a43e-b226498ec22a")
	.redirect(CallRedirectParameterSet
		.newBuilder()
		.withTargets(targetsList)
		.withTargetDisposition(null)
		.withTimeout(null)
		.withMaskCallee(null)
		.withMaskCaller(null)
		.withCallbackUri(callbackUri)
		.build())
	.buildRequest()
	.post();

Important

Microsoft Graph SDKs use the v1.0 version of the API by default, and do not support all the types, properties, and APIs available in the beta version. For details about accessing the beta API with the SDK, see Use the Microsoft Graph SDKs with the beta API.

For details about how to add the SDK to your project and create an authProvider instance, see the SDK documentation.

Go

//THE GO SDK IS IN PREVIEW. NON-PRODUCTION USE ONLY
graphClient := msgraphsdk.NewGraphServiceClientWithCredentials(cred, scopes)

requestBody := graphmodels.NewRedirectPostRequestBody()


invitationParticipantInfo := graphmodels.NewInvitationParticipantInfo()
identity := graphmodels.NewIdentitySet()
additionalData := map[string]interface{}{
phone := graphmodels.New()
id := "+12345678901"
phone.SetId(&id) 
	identity.SetPhone(phone)
}
identity.SetAdditionalData(additionalData)
invitationParticipantInfo.SetIdentity(identity)

targets := []graphmodels.InvitationParticipantInfoable {
	invitationParticipantInfo,

}
requestBody.SetTargets(targets)
callbackUri := "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
requestBody.SetCallbackUri(&callbackUri) 

graphClient.Communications().CallsById("call-id").Redirect().Post(context.Background(), requestBody, nil)

Important

Microsoft Graph SDKs use the v1.0 version of the API by default, and do not support all the types, properties, and APIs available in the beta version. For details about accessing the beta API with the SDK, see Use the Microsoft Graph SDKs with the beta API.

For details about how to add the SDK to your project and create an authProvider instance, see the SDK documentation.

PowerShell

Import-Module Microsoft.Graph.CloudCommunications

$params = @{
	Targets = @(
		@{
			"@odata.type" = "#microsoft.graph.invitationParticipantInfo"
			Identity = @{
				"@odata.type" = "#microsoft.graph.identitySet"
				Phone = @{
					"@odata.type" = "#microsoft.graph.identity"
					Id = "+12345678901"
				}
			}
		}
	)
	CallbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Invoke-MgRedirectCommunicationCall -CallId $callId -BodyParameter $params

Important

Microsoft Graph SDKs use the v1.0 version of the API by default, and do not support all the types, properties, and APIs available in the beta version. For details about accessing the beta API with the SDK, see Use the Microsoft Graph SDKs with the beta API.

For details about how to add the SDK to your project and create an authProvider instance, see the SDK documentation.

PHP

<?php

// THIS SNIPPET IS A PREVIEW FOR THE KIOTA BASED SDK. NON-PRODUCTION USE ONLY
$graphServiceClient = new GraphServiceClient($requestAdapter);

$requestBody = new RedirectPostRequestBody();
$targetsInvitationParticipantInfo1 = new InvitationParticipantInfo();
$targetsInvitationParticipantInfo1->set@odatatype('#microsoft.graph.invitationParticipantInfo');

$targetsInvitationParticipantInfo1Identity = new IdentitySet();
$targetsInvitationParticipantInfo1Identity->set@odatatype('#microsoft.graph.identitySet');

$additionalData = [
'phone' => $targetsInvitationParticipantInfo1Identity = new Phone();
$		targetsInvitationParticipantInfo1Identity->set@odatatype('#microsoft.graph.identity');

$		targetsInvitationParticipantInfo1Identity->setId('+12345678901');


$targetsInvitationParticipantInfo1Identity->setPhone($phone);

];
$targetsInvitationParticipantInfo1Identity->setAdditionalData($additionalData);



$targetsInvitationParticipantInfo1->setIdentity($targetsInvitationParticipantInfo1Identity);

$targetsArray []= $targetsInvitationParticipantInfo1;
$requestBody->setTargets($targetsArray);


$requestBody->setCallbackUri('https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039');



$graphServiceClient->communications()->callsById('call-id')->redirect()->post($requestBody);

Important

Microsoft Graph SDKs use the v1.0 version of the API by default, and do not support all the types, properties, and APIs available in the beta version. For details about accessing the beta API with the SDK, see Use the Microsoft Graph SDKs with the beta API.

For details about how to add the SDK to your project and create an authProvider instance, see the SDK documentation.

Response

HTTP/1.1 202 Accepted

Notification - terminated

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Example 2: Forward a call to multiple targets with simultaneous ring

Notification - incoming

POST https://bot.contoso.com/api/calls
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/481f0b00-ffff-4ca1-8c67-a5f1e31e8e82",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "ec040873-8235-45fd-a403-c7259a5a548e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer"
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "f540f1b6-994b-4866-be95-8aad34c4f4dc",
        "id": "481f0b00-ffff-4ca1-8c67-a5f1e31e8e82"
      }
    }
  ]
}

Request

POST https://graph.microsoft.com/beta/communications/calls/481f0b00-ffff-4ca1-8c67-a5f1e31e8e82/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "user": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test user",
          "id": "98da8a1a-1b87-452c-a713-65d3f10b1253"
        }
      }
    },
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "user": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test user 2",
          "id": "bf5aae9a-d11d-47a8-93b1-782504c9c3f3"
        }
      }
    }
  ],
  "routingPolicies": [
    "disableForwarding"
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Response

HTTP/1.1 202 Accepted

Notification - terminated

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "ec040873-8235-45fd-a403-c7259a5a548e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer"
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "f540f1b6-994b-4866-be95-8aad34c4f4dc",
        "id": "481f0b00-ffff-4ca1-8c67-a5f1e31e8e82"
      }
    }
  ]
}

Example 3: Forward a call to a PSTN number

This call requires an application instance with a PSTN number assigned. For details, see Assign a phone number to your bot.

Note: Phone ID is the phone number in E.164 format.

Notification - incoming

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "applicationInstance": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "PstnAppInstance",
                "id": "7629bdce-046c-4903-86b4-a8f718277e1a",
                "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
              }
            },
            "endpointType": "default",
            "id": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
            "region": "amer",
            "languageId": null
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Request

POST https://graph.microsoft.com/beta/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "phone": {
          "@odata.type": "#microsoft.graph.identity",
          "id": "+12345678901"
        }
      }
    }
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Response

HTTP/1.1 202 Accepted

Notification - terminated

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "applicationInstance": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "PstnAppInstance",
                "id": "7629bdce-046c-4903-86b4-a8f718277e1a",
                "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
              }
            },
            "endpointType": "default",
            "id": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
            "region": "amer",
            "languageId": null
          }
        ],
        "answeredBy": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "encrypted": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "1xt4uextl99sdzwdxuvdxrvgrv8gehcq7jdgf9yhzeto"
            }
          },
          "endpointType": "default"
        },
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}