HoloLens 2 fit and comfort frequently asked questions

• Applies to:

  HoloLens 2

Here are some tips on how to stay comfortable and have the best experience using your HoloLens.

For step-by-step instructions and a video about putting on and adjusting your device, see Get your HoloLens 2 ready to use.

Note

The fit and comfort tips in this topic are meant only as general guidance—they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!

Here are some tips on how to stay comfortable and have the best experience using your HoloLens.

I'm experiencing discomfort when I use my device. What should I do?

If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.

For more information, see Health and safety on HoloLens.

I can't see the whole holographic frame, or my holograms are cut off

To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.

I need to look up or down to see holograms

Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:

• If you need to look up to see holograms. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
• If you need to look down to see holograms. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.

Hologram image color or brightness does not look right

See the HoloLens 2 display troubleshooting steps.

The device slides down when I'm using it, or I need to make the headband too tight to keep it secure

The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. Learn how to use it.

You can also experiment with the positioning of the headband—depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.

How can I adjust HoloLens to fit with my glasses?

To accommodate eyewear, you can tilt the visor.

My arm gets tired when I use gestures. What can I do?

When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. You can also use hand rays to interact with holograms without raising your arms Learn more about gestures and hand rays.

And be sure to try out voice commands.