Enable store employees to move between stores

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for	Public preview	General availability
Users by admins, makers, or analysts	Jun 2024	Sep 2024

Business value

Retail is a fast-paced environment and experiences high employee turnover rates, which poses a challenge to manage store tasks and assist customers. Often store employees must work in more than one store to support critical store tasks or fill in for someone. At this point, it becomes important that store associates can make a smooth transition between stores (in the Store Operation Assist application) and access their relevant task-related data. With this feature in place, store employees could assist store operations in other stores as well seamlessly.

Feature details

With this functionality, a store manager would be able to oversee task management in more than one store. A store associate would be able to temporarily work out of a peer store, when there’s a shortage of staff, or a store needs extra hands to manage special events.

This feature enables support for matrix data structure and providing the store associate with the right set of user permissions and correct security role. Additionally, modifications are made in Store Operations Assist admin to support correct task ownership and assignment to the business unit. This capability allows store associates to access any business unit's data regardless of what business unit the store associate is assigned to.