Exercise - Use a scenario template

  • 10 minutes

In this exercise, you learn how to import the triage and handoff scenario template in your bot. The triage and handoff scenario extends the built-in symptom checker and transitions the conversations to a live nurse.

Import the triage and handoff scenario

  1. Sign in to the Azure Health Bot management portal.

  2. In the navigation menu, under Scenarios, select Template Catalog.

  3. In the Scenario Template Catalog, you can find all of the available templates and select the template that you need. When you select a template, you can see a preview and description of its behavior before you import it into your Health Bot instance.

  4. Select the Triage and handoff template, and then select Import.

    Screenshot that shows selections for importing the triage and handoff template.

  5. After you import the template, the scenario editor displays. Note the flow of the scenario logic.

    Screenshot that shows the editor for this custom scenario.

  6. You can test the scenario by using Web Chat. Enter your message and follow the flow of the scenario.

  7. You can customize the flow by selecting Add elements and using the conversational, flow control, and advanced functionality elements.

Manage a scenario

The new template scenario appears on the Manage tab under Scenarios on the left toolbar.

Screenshot that shows selections for opening the management page for the custom scenario.

On the Scenario Management page, you can edit the scenario name, description, and ID. You can also disable or delete the scenario. Or you can select Edit steps to open the Editor.