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Get help and support in Company Portal app for Windows

Go to Help & support in the Intune Company Portal app for Windows to troubleshoot app and access problems.

Example screenshot of the Company Portal app highlighting the "Help & support" option and "Help & support" page.

From Help & support, you can:

  • Request help and send logs
  • Report problems with the app
  • View helpdesk contact details
  • Find answers to your frequently asked questions (FAQs)

If the problem you're experiencing prevents you from accessing help and support options in the Company Portal app, you can access support options on the Company Portal website.

Request help and send logs

Email your organization about problems you experience in Company Portal. Select Upload Logs to open the email template in your preferred mail app. In the body of the email, describe the problem. For more information, see Send logs to your company support from the Company Portal app for Windows.

Report app problems to Microsoft

If you experience trouble in the app, select Report problem to Microsoft. Then on the Feedback for Microsoft page, choose from the following options:

  • Report a problem or bug that you see in the app
  • Send a suggestion or idea you have for the app
  • Leave a review for the app in Microsoft Store

View helpdesk contact details

Use your organization's contact information to quickly troubleshoot work or school access.

Find answers to frequently asked questions

Under Frequently asked questions find the most common questions people ask when enrolling their devices. Select a question to go to the relevant help article on Microsoft Learn.

IT pro and administrator documentation

For help and support documentation for IT pros and Intune administrators, see: