Fix common issues with your Samsung Knox device

Troubleshoot common problems associated with managed Samsung Knox devices. To report a problem that isn't listed here, you can send your diagnostic logs through the Company Portal or Microsoft Intune app. Your support person will look at the app-specific logs to diagnose the problem and find a solution.

Network activation error

The message you see might look like:

Error message	What you should try
Samsung Knox activation error - The Samsung Knox license couldn't be activated. Switch to a different wireless or cellular network to try again.	Your device can't get activated on its current network. If you're on cellular data, switch to a Wi-Fi network and try again, or vice-cersa.

License activation error

The message you see might look like:

Error message	What you should try
Samsung Knox activation error - The Samsung KNOX license could not be activated. It might be because power saving is turned on. Turn off power saving mode in device settings and try again.	Your device can't get activated for reasons that Microsoft needs to investigate. Send us feedback and we'll look for ways to fix it.

Power-saving mode error

The message you see might look like:

Error message	What you should try
Samsung Knox activation error - The Samsung KNOX license could not be activated. It might be because power-saving mode is turned on. Turn off power-saving mode in device settings and try again.	Your device may not have the right power settings to work with your company resources. To learn more about this setting see power saving mode.

Still need help? Contact your company support. For contact information, check the Company Portal website.