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The Dynamics 365 Customer Voice activity report provides insight into the activity of every user licensed to use it by looking at their interactions with it. The report also helps you understand the level of collaboration going on by looking at the number of Pro Surveys created and Pro Surveys to which the users responded.
For general information about usage reports in the Microsoft 365 admin center, and to see a list of all available reports, see Microsoft 365 admin center usage reports overview.
View the Dynamics 365 Customer Voice Activity report in the Microsoft 365 admin center
For information about the roles needed to view usage reports, see "Before you begin" in Microsoft 365 admin center usage reports overview
- Go to the Microsoft 365 admin center.
- In the navigation menu, select Reports. If you don't see Reports, select Show all, and then select Reports.
- Select Usage.
- On the Usage dashboard homepage, on the Dynamics 365 Customer Voice card, select View more.
Interpret the Dynamics 365 Customer Voice Activity report
The report displays trends over the last 7, 30, 90, or 180 days. However, if you select a particular day in the report, the table shows data for up to 28 days from the current date, not the date the report generated.
To add or remove columns from the report, select Choose columns.
To export the report data into an Excel .csv file, select Export. This action exports the usage data of all users and enables you to do simple sorting, filtering, and searching for further analysis.
The following table contains definitions of the metrics available in the report.
| Metric | Definition |
|---|---|
| Username | The email address of the user who performed the activity on Microsoft Forms. |
| Last activity date (UTC) | The latest date the user performed a form activity for the selected date range. To see activity that occurred on a specific date, select the date directly in the chart. This action filters the table to display file activity data only for users who performed the activity on that specific day. |
| Number of surveys created | The number of surveys that the user created. |
| Number of survey responses | The number of responses from responders to whom the survey was distributed. |
Note
By default, user-specific information like usernames, display names, groups, and sites is hidden in usage reports. To learn how to display this information in usage reports, see Show user, group, or site details in usage reports.