Experience insights help article report
As the admin of a Microsoft 365 organization, you get a report of the Microsoft 365 help articles people in your organization are reading. You can use this information to see which Microsoft 365 product or service your users need the most help using and provide more resources and help. To learn more about adoption and training for users in your organization, see Microsoft 365 Experience insights dashboard.
How to get to the Experience insights dashboard
There are a couple of ways to get the Experience insights dashboard page. If you’re a member of the global admin or global reader roles, when you log in to the Microsoft 365 admin center, you’ll see a one-time prompt to go to the Experience insights (preview) dashboard. You can access it at any time by selecting Experience insights (preview) from the admin home page.
If you’re a member of the reports reader role, once you sign into the admin center, you’ll automatically go to the Experience insights (preview) dashboard page. You can switch back to the admin center Dashboard view by selecting that option in the top right.
Select an app or service and then select Help content.
Interpret your organization's help article views
Chart information gives you insight into the apps and services that you want to track data on. Help article views is the total number of help article page views that users in your organization have viewed in a Microsoft 365 app or on support.microsoft.com.
Help article views are only shown for users who have signed in to the desktop app or have signed in to support.microsoft.com.
|1||Use the Help content tab to see where people need help using the app or service.|
|2||You can filter for trends over the last 30 days, 90 days, or 180 days.|
|3||Total number of help article page views in app or on support.microsoft.com.|
|4||List of the top help articles related to the app or service that your end-users are reading. If an article covers multiple apps, it will be shown for each related app.|
Examples of help articles
Help articles can be found in-app in the help pane or at the Microsoft support page.
Help article on Microsoft support page
In-app help article in Microsoft Word