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The Azure Data Lake Storage Gen2 Microsoft 365 Copilot connector indexes files stored in Azure Blob Storage and Azure Data Lake Gen 2 Storage accounts. This article provides troubleshooting information for common errors that you might encounter when you deploy the Azure Data Lake Storage Gen2 connector.
Azure Data Lake Storage Gen2 connector troubleshooting
The following table lists common errors and possible resolution steps.
| Configuration step | Error message | Possible resolution |
|---|---|---|
| Connection settings | The connection fails even after allowing the public IP address in the ADLS firewall settings. | Allow access to both the virtual network and the IP address (for disaster recovery purposes) by using the Azure PowerShell Add-AzStorageAccountNetworkRule cmdlet. The Azure portal doesn't provide an option to do that. For syntax and examples, see Add-AzStorageAccountNetworkRule. |
| Connection settings | InvalidConfigurationException | Check whether you set up a valid storage for crawls, but later deleted the storage account. |
| Connection settings/crawl | EndpointUnsupportedAccountFeatures (Error code 7010) | Your Azure Data Lake Storage Gen2 account has BlobStorageEvents or SoftDelete enabled. This endpoint doesn't support these features. Disable BlobStorageEvents and SoftDelete on your storage account, and then retry the connection. Disabling SoftDelete can affect data retention and recovery, so only do this action if it's appropriate for your organization's protection requirements. Re-enable SoftDelete after troubleshooting if possible. For details, see How to fix EndpointUnsupportedAccountFeatures. |
| Test Connection | Test Connection fails | Ensure the ADLS Gen2–enabled storage account has at least one container with at least one file. A connection error is raised if the content doesn't exist. |
To view more error types, in the Microsoft 365 admin center, select Connectors. On the Your Connections tab, select the connector and then select the Error tab. For more information, see Monitor errors.