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[This article is prerelease documentation and is subject to change.]
After you publish your agent, you can distribute it through different channels based on where your users already work. Microsoft Copilot Studio supports channels across Microsoft experiences, messaging platforms, websites and apps, contact center platforms, and other communication surfaces.
Note
This article reflects the new agent experience in Microsoft Copilot Studio, which is currently available as a production-ready preview. Learn about the two experiences in Classic vs. new agent experience.
- Production-ready previews are subject to supplemental terms of use.
- Some capabilities available in the classic experience aren't yet available in the new experience.
- Agents created in the new experience can't be converted to the classic experience.
Microsoft channels
| Channel | Currently available? | Description |
|---|---|---|
| Microsoft 365 Copilot | Yes | Make your agent available within Microsoft 365 Copilot's agent list |
| Microsoft Teams | Yes | Deploy your agent within Teams for chat-based interactions |
| SharePoint | No | Embed your agent on SharePoint sites for contextual assistance |
Messaging channels
| Channel | Currently available? | Description |
|---|---|---|
| No | Connect your agent to a Facebook page for Messenger interactions | |
| No | Allow your agent to communicate through WhatsApp | |
| Slack | No | Add your agent to Slack workspaces |
| Telegram | No | Connect your agent to Telegram |
Web and app channels
| Channel | Currently available? | Description |
|---|---|---|
| Demo website | Yes | A prebuilt website for testing and demonstrating your agent |
| Web app | Yes | Embed your agent in a custom web application using an iframe |
| Native app | No | Integrate your agent into native mobile or desktop applications via Direct Line |
| MCP client | No | Connect your agent to Model Context Protocol (MCP) compatible clients |
Contact center channels
| Channel | Currently available? | Description |
|---|---|---|
| Genesys | No | Integrate with Genesys contact center platform |
| LivePerson | No | Connect to LivePerson for customer engagement |
| Salesforce | No | Deploy within Salesforce service workflows |
| ServiceNow | No | Integrate with ServiceNow IT service management |
Other channels
| Channel | Currently available? | Description |
|---|---|---|
| Twilio | No | Connect through Twilio for SMS and voice |
| Line | No | Deploy on the Line messaging platform |
| GroupMe | No | Add your agent to GroupMe conversations |
| Direct Line Speech | No | Support voice-based interactions |
| No | Allow users to interact with your agent through email |
Choose the right channels
Choose channels based on where your users already engage with your organization and the type of experience you want to provide. Microsoft channels can be a good fit for internal productivity scenarios. Messaging channels can help you meet users in external chat platforms. Web and app channels can support embedded experiences. Contact center channels can align with customer service workflows. You might use a single channel for a focused deployment or combine multiple channels to reach different audiences.