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[This article is prerelease documentation and is subject to change.]
After you publish your agent, you can distribute it through different channels based on where your users already work. You can deploy agents powered by the Customer Conversation harness across multiple channels, from standalone channels like a demo website, web chat, and Teams Phone, to contact centers like Dynamics 365 Contact Center and Genesys, or by connecting your own contact center platform.
Standalone channels
| Channel | Description |
|---|---|
| Demo website | A prebuilt website for testing and demonstrating your agent. |
| Web chat | Embed your agent in a custom web application by using an iframe. |
| Teams Phone | Call the agent from a Microsoft Teams phone number. |
Contact center channels
| Channel | Description |
|---|---|
| Dynamics 365 Contact Center | Speech and chat service with contextual human handoff. |
| Genesys | Integrate with the Genesys contact center platform. |
| Bring your own | Connect any other contact center platform to your workspace. |