Configure advanced settings (Customer Conversation) (preview)

[This article is prerelease documentation and is subject to change.]

The Advanced tab in the Shared Settings panel groups several lower-level configuration areas.

Configure advanced settings

  1. Open your agent in Copilot Studio, and select the Build tab.

  2. Open Shared Settings, and select the Advanced tab.

  3. Configure any of the following sections:

    • Enhanced transcripts: Turn on Enhanced transcripts to store node-level detail in conversation transcripts.

    • Sentiment analysis: Turn on Sentiment analysis to score customer sentiment for each conversation.

    • Solutions: View the Authoring solution the orchestration belongs to, select View solution to open it, and optionally select a Display name suffix variable, an environment variable whose value is appended to the agent display name at runtime so the agent can identify which environment it's running in.

    • Application Insights: Enter a Connection string to send agent telemetry to your own Azure Application Insights resource. Turn on Enable logging, then configure:

      • Log conversation details: Include user names, IDs, and message text in the logged activities.
      • Log node execution events: Record an event each time a topic node runs.
      • Export OpenTelemetry (GenAI): Emit GenAI spans in OpenTelemetry format for downstream observability tools.
      • Restrict to virtual network: Send telemetry over the virtual network instead of the public network.
    • Agent metadata: View read-only identifiers such as Environment ID, Entra agent ID, and Schema name. Select Copy next to a field to copy its value.