Configure Topics settings (Customer Conversation) (preview)

[This article is prerelease documentation and is subject to change.]

The Topics settings tab in the Shared Settings panel determines how your agent responds during Topics conversations, using natural language understanding (NLU).

Configure Topics settings

  1. Open your agent in Copilot Studio, and select the Build tab.

  2. Open Shared Settings, and select the Topics settings tab.

  3. Choose one of the following options:

    • Quick, lightweight and the easiest way to get started: Uses Microsoft Copilot Studio NLU. A good choice if you're new to NLU and want to get started quickly.
    • Utilize prebuilt Azure NLU: Uses Azure Conversational Language Understanding (CLU). Best if you already have an Azure subscription and models built in Azure that you want to reuse in Copilot Studio.