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Analyze session information in Microsoft Copilot Studio

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Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

By default, you can download up to seven days of bot chat transcript sessions from the past 30 days directly from the Microsoft Copilot Studio portal.

You can also download and view conversation transcripts in the Power Apps portal.

See Work with conversation transcripts for more details and tips.

Prerequisites

Download bot session transcripts

  1. In the Microsoft Copilot Studio navigation menu, select Analytics.

  2. Select the Sessions tab.

    If your bot has many sessions, they're displayed in multiple rows. Each row contains up to 2,500 sessions.

  3. Select a row to download.

    Screenshot of the Sessions page in Microsoft Copilot Studio analytics, with a session highlighted.

The download starts immediately. The file is saved to your browser's default download location.

Work with session transcripts

The session transcript is a comma-separated values (CSV) file that contains the following information:

  • SessionID: The session's unique identifier

  • StartDateTime: The time the session started (by default, sessions are sorted by this column in descending order)

  • InitialUserMessage: The first message the user typed

  • TopicName: The name of the last authored topic that was triggered in the session

  • ChatTranscript: The transcript of the session in the format User says: ; Bot says: ;
    For example:

    User says: store hours; Bot says: Which store are you asking about?; User says: Bellevue; Bot says: Bellevue store is open from 10am to 7pm every day.;

    Bot says doesn't include the options presented to the user.

  • SessionOutcome: The outcome of the session (Resolved, Escalated, Abandoned, Unengaged)

  • TopicId: The unique identifier of the last authored topic triggered in the session

  1. In the navigation menu, select Analytics. Go to the Sessions tab.

    If your bot had a high number of sessions, they'll be broken down into multiple rows. Each row contains 2500 sessions.

  2. Select each row to download the session transcripts for the specified time frame.

    Sessions page.

The downloaded file contains the following information:

  • SessionID: A unique identifier per session.

  • StartDateTime: Time at which the session started. Entries are sorted by this column in descending order.

  • InitialUserMessage: First message typed by the user.

  • TopicName: Name of the last authored topic that was triggered in this session.

  • ChatTranscript: Transcript of the session in the following format, User says: <message-text>; Bot says: <message-text>;.

    • Conversation turns are separated by semicolons

    • Bot says doesn't include the options presented to the user.

      Example:

      User says: store hours; Bot says: Which store are you asking about?; User says: Bellevue; Bot says: Bellevue store is open from 10am to 7pm every day.;

  • SessionOutcome: Outcome of the session (Resolved, Escalated, Abandoned, Unengaged).

  • TopicId: A unique identifier of the last authored topic triggered in this session.

Note

The download will start when you select the time period. It will be downloaded into your default browser download's location.