Setup - Teams Phone Agent - Agents and Queues

Note

Teams Phone Agent is currently only available to customers in the Frontier Public Preview program.

This article is for IT pros and Teams Administrators who want to create Agents and Queues for use with Teams Phone Agent.

Planning and licensing review

None.

Microsoft Copilot Studio (MCS) voice agents aren't supported in:

You can still use MCS voice agents even if your tenant is based in these countries.

When creating a new MCS environment, ensure that you create it in one of the following supported regions:

To minimize latency, choose the region closest to you.

Navigate to Microsoft Copilot Studio.
Select Voice and follow the guides to create and customize your voice agent.
- For guidelines on how to create a voice agent, see Voice.
Under Settings -> Generative AI -> Orchestration, you can pick between GenAI and classic.
- Select classic orchestration to avoid additional charges.
- Additionally, with the GenAI orchestrator, you can expect up to 5-6 seconds delay between your input and the agent’s response.
Navigate to Settings -> Security -> Authentication.
- Set to No authentication.
  - This setup is needed to allow anyone to receive the MCS agent.
- Select Save.
Navigate to Channels
- Pick Teams and M365 Copilot.
- Check the Teams Phone box.
- Select Add channel.
  - Wait for the channel to be added.
- Select Publish.
  - If your agent doesn't publish, there`s most likely an MCS licensing issue.

In the Teams Admin Center, expand Voice, select Templates and resources, Agents and Queues.

The MCS agent published in Step 5 above is shown here.

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