Calling Plans for Microsoft Teams
Calls to other Skype for Business and Microsoft Teams users are free, but if you want your users to be able to call regular phones, and you don't already have a service provider to make voice calls, you need to buy Microsoft Teams Calling Plans. For more information, see Phone System and Calling Plans.
Here are the Calling Plans options:
Domestic Calling Plan: Licensed users can call out to numbers located in the country/region where they're assigned in Microsoft 365. Unlimited incoming minutes are included. Outgoing minutes are included based on the license purchased.
International Calling Plan: Licensed users can call out to numbers located in the country/region where their Microsoft 365 license is assigned to the user based on the user's location, and to international numbers in 196 countries/regions. Unlimited incoming minutes are included. Outgoing minutes are included based on the license purchased.
Pay-As-You-Go Calling Plan: Licensed users can call out to numbers located in the country/region where their Microsoft 365 license is assigned to the user based on the user's location, and to international numbers in 196 countries/regions. Unlimited incoming minutes are included. No outgoing minutes are included. All outgoing calls are charged based on the minutes used, either with Communication Credits or post-usage billing (for new commerce experience calling subscriptions only). Licenses are assigned to users based on their location.
To learn how to fund and use minutes for a Pay-As-You-Go Calling Plan, see How to fund a Pay-As-You-Go Calling Plan.
There are two Pay-As-You-Go Calling Plan options to choose from:
Pay-As-You-Go Calling Plan Zone-1: Buy this for users in the United States and Puerto Rico, Canada, and the United Kingdom.
- Zone 1 licenses aren't currently available for sale in the United States and Puerto Rico, but they can be provisioned to US and Puerto Rico users if bought in other countries.
Pay-As-You-Go Calling Plan Zone-2: Buy this for users in Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, and Switzerland.
- Zone 2 licenses aren't currently available for sale in the United States and Puerto Rico.
All users in the same country/region (this is the user country location defined in the licensing area of the Microsoft 365 admin center) with the same Calling Plan share a pool of minutes. For example, if you have 100 users located in the same country/region with a 120 minutes Domestic Calling Plan assigned, they share a pool of 12,000 minutes. All calls exceeding these minutes are billed per minute.
Visit Country and region availability to find out about monthly minutes available for each organization in each country/region.
The country/region is based on the location of the user's license in the Microsoft 365 admin center > Active users and NOT the billing address listed under the Organization Profile in the Microsoft 365 admin center.
Pooling is only available on identical Calling Plans.
How to buy Calling Plans
You must first purchase a Phone System add-on license. To do that, sign in to the Microsoft 365 admin center and choose Billing > Purchase services > Add-on subscriptions > Buy now.
Depending on your plan, you may need to buy more add-ons before you can buy Phone System licenses. To learn more, see Microsoft Teams add-on licensing.
After you buy Phone System licenses, you can buy the Calling Plan by signing in to the Microsoft 365 admin center and choose Billing > Purchase services > Add-on subscriptions, and then selecting Buy now. You'll see the Calling Plans there.
You can buy and assign different Calling Plans to different users, depending on the needs of your organization. After you select the Calling Plan you need, proceed to checkout. You assign a plan to each user in the Microsoft 365 admin center. To learn how, see Assign Microsoft Teams add-on licenses.
How to fund a Pay-As-You-Go Calling Plan
Pay-As-You-Go Calling Plans don't have a set number of outgoing call minutes like the Domestic or International Calling Plans. Instead, some admins may need to take additional steps to fund their Pay-As-You-Go Calling Plan. Until the Pay-As-You-Go Calling Plan is properly funded, users won't be able to make outgoing calls.
There are two ways you can fund and use minutes with a Pay-As-You-Go Calling Plan:
Purchase Communication Credits
- This option is for customers who didn't purchase their calling plan through the new commerce experience (NCE). These customers need to purchase Communication Credits to fund their Pay-As-You-Go Calling Plan.
- For instructions on how to purchase and assign Communication Credits, see Set up Communication Credits for your organization.
Purchase the Pay-As-You-Go Calling Plan through the new commerce experience (NCE)
- Customers who purchased their calling plan through the new commerce experience are able to pay for the outgoing call minutes they used in the previous month. This is also called post-usage or post-consumption billing.
- For instructions on purchasing a calling plan through the new commerce experience, see Enable pay-as-you-go for your subscription and New commerce overage for telco pay-as-you-go.
Do you have a service provider that provides on-premises PSTN connectivity for hybrid users?
If so, you don't need to buy a Calling Plan. Office 365 Enterprise E5 includes the Phone System add-on, so you can proceed to checkout.
Then, assign the Enterprise E5 or Phone System add-on licenses to users in the Microsoft 365 admin center. To learn how, see Assign Microsoft Teams add-on licenses.
For more information
Here are more articles that explain how to set up your Calling Plans:
- Set up Calling Plans.
- Microsoft Teams add-on licensing.
- Here's what you get with Phone System in Microsoft 365 or Office 365.
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