Teams meeting features for shared mailboxes

  • Article
  • Applies to:
    Microsoft Teams

For Microsoft Teams meetings that are managed by using a shared mailbox, only a limited number of features are available. The following table lists the details of each feature.

Note

Shared mailboxes aren't intended for direct login. Keep the shared mailbox account in the Disabled state, and avoid resetting its password or signing in by using the shared mailbox user account.

Available feature Details
Create meetings
Update meetings
  • The meeting must be updated by using the shared mailbox calendar.
  • The meeting can be updated by the delegate who organizes the meeting, or by other delegates who have Full Access permission to the shared mailbox.
Update meeting options Meeting options can be updated only by the delegate who organizes the meeting, or by co-organizers who have delegate access to the shared mailbox.

Depending on how the shared mailbox is added to Microsoft Outlook, in some scenarios, you might not be able to access the meeting options for a meeting that's scheduled by using the shared mailbox. In this case, a workaround is to remove the shared mailbox and then add it again by using the File > Add Account option in Outlook.
Manage meeting recordings The user who initiates recording a meeting can manage the meeting recording if either of the following conditions is met:
  • The shared mailbox is assigned both a Teams license and a custom meeting policy that allows cloud recording.
  • The global meeting policy allows cloud recording if the shared mailbox is unlicensed.
Manage breakout rooms For a user to manage breakout rooms, all the following conditions must be met:
  • The shared mailbox is assigned a Teams license.
  • The user is assigned the co-organizer role and has delegate access to the shared mailbox.
  • The user must first join the meeting.
Set up audio conferencing To set up audio conferencing, the shared mailbox must be assigned a license for Teams Audio Conferencing.

Note: The meeting coordinates won't have PSTN information that's associated with the meeting.
Create custom meeting policies To create custom meeting policies, the shared mailbox must be assigned a Teams license.

For more information about Teams license options, see Microsoft Teams add-on licenses.